Retail Team Leader

Placements24; Vereeniging; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary & bonuses

Health & wellness benefits

Employee discounts

Training & development

Supportive team culture

Résumé du poste

Placements24 is seeking a dynamic Retail Team Leader to guide a virtual team and deliver exceptional service while achieving sales targets. This remote leadership role requires strong retail know-how, excellent communication, and a proactive approach to operations.

You will mentor associates, oversee POS operations, manage stock, and ensure adherence to company standards. The role offers performance bonuses, health benefits, employee discounts, and structured training within a collaborative team

Qualifications

• Previous retail supervisory or team lead experience.
• Strong customer service orientation.
• Proficiency with POS systems and basic computer skills.
• Ability to work flexible hours (evenings, weekends, holidays).

Responsabilités

• Lead, coach, and motivate a team of retail associates to achieve sales goals.
• Provide outstanding customer service and resolve inquiries.
• Oversee daily store operations, including opening/closing, cash handling, and security.
• Ensure compliance with policies, procedures and merchandising standards.
• Assist in training new team members and provide feedback.
• Manage inventory levels and stock replenishments.

Connaissances

Team leadership

Customer service

POS systems

Problem solving

Flexible hours

Communication

Outils

POS systems

Description du poste

About the Role

Our client is seeking a dynamic and motivated Retail Team Leader to guide and inspire a team of associates in delivering exceptional customer service and achieving sales targets. This leadership role, based in a remote capacity overseeing virtual teams and operations, requires a strong understanding of retail best practices, excellent communication skills, and the ability to foster a positive and productive work environment. You will play a crucial role in mentoring team members, implementing operational procedures, and ensuring a seamless customer journey. This is an exciting opportunity to advance your leadership career in the retail sector.

Key Responsibilities

• Lead, coach, and motivate a team of retail associates to achieve individual and team sales goals.
• Provide outstanding customer service, resolving inquiries and ensuring customer satisfaction.
• Oversee daily store operations, including opening and closing procedures, cash handling, and security.
• Ensure compliance with all company policies, procedures, and visual merchandising standards.
• Assist in training new team members and provide ongoing performance feedback.
• Manage inventory levels, process stock replenishments, and maintain accurate stock records.

Requirements

• Previous experience in a retail supervisory or team lead role is essential.
• Demonstrated ability to lead and motivate a team effectively.
• Strong customer service orientation and excellent interpersonal skills.
• Proficiency in point-of-sale (POS) systems and basic computer skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A proactive approach to problem-solving and operational efficiency.

Benefits

• Competitive salary and opportunities for performance bonuses.
• Comprehensive health and wellness benefits package.
• Employee discounts on merchandise.
• Structured training and professional development programs.
• A supportive and collaborative team culture.