Retail Team Lead

Placements24; Komani; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Employee discounts

Dynamic work environment

Training & development

Job summary

Placements24 in Queenstown is seeking a motivated Retail Team Lead to guide a team of sales associates, ensure outstanding customer service, and help run the retail floor smoothly.

You will back up the Assistant Store Manager, coach staff, manage stock and merchandising, and lead promotions with flexible weekend shifts.

This role offers hands-on leadership, a dynamic team environment, and opportunities for progression within the store.

Qualifications

• Previous retail leadership experience required.
• Strong customer service and communication skills.
• Ability to motivate a team and manage priorities.
• Flexible to work weekends and holidays.

Responsibilities

• Supervise and guide daily activities of the retail sales team on the floor.
• Assist in training new team members and provide ongoing coaching to enhance performance.
• Ensure high standards of customer service are met and exceeded at all times.
• Support the implementation of sales strategies and promotional activities.
• Oversee stock management, including receiving, organizing, and replenishing merchandise.
• Maintain store presentation, visual merchandising standards, and operational efficiency in Queenstown.

Skills

Retail leadership

Customer service

Team motivation

Job description

About the Role

Our client is seeking a motivated and reliable Retail Team Lead to join their store in Queenstown . In this role, you will be responsible for guiding a team of sales associates, ensuring exceptional customer service, and contributing to the overall smooth operation of the retail floor. You will act as a key support person for the Assistant Store Manager, stepping up to oversee operations in their absence and fostering a positive, productive team dynamic. This position offers a great chance for individuals with strong retail experience to develop their leadership skills within a supportive environment.

Key Responsibilities

• Supervise and guide daily activities of the retail sales team on the floor.
• Assist in training new team members and provide ongoing coaching to enhance performance.
• Ensure high standards of customer service are met and exceeded at all times.
• Support the implementation of sales strategies and promotional activities.
• Oversee stock management, including receiving, organizing, and replenishing merchandise.
• Maintain store presentation, visual merchandising standards, and operational efficiency in Queenstown .

Requirements

• Previous experience in a retail environment, with demonstrated experience in a lead or supervisory capacity.
• Strong understanding of retail sales processes and customer service best practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to motivate and inspire a team towards achieving goals.
• Flexibility to work various shifts, including weekends and public holidays, as required.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Potential for advancement within the retail management structure.
• Employee discounts on products and services.
• A dynamic and engaging work environment fostering teamwork.
• Regular training and development opportunities to enhance skills in Queenstown .