Retail Team Lead - Home Goods

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance incentives

Employee discounts

Leadership training

Hybrid work model

Job summary

Placements24 in Nelspruit is seeking a motivated Retail Team Lead to guide a home goods store team. You will supervise sales associates, drive store performance, and ensure a positive shopping experience for customers in Mpumalanga.

The role supports a hybrid schedule balancing on-site supervision with remote planning. The ideal candidate has retail leadership experience, a track record of meeting targets, strong communication, and people-management skills.

Qualifications

• Experience in a retail leadership or supervisory role.
• Proven ability to lead a team to achieve targets.
• Strong understanding of retail sales and customer service principles.

Responsibilities

• Supervise and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Assist with staff scheduling, training, and performance management.
• Ensure store standards for merchandising, cleanliness, and stock management are met.
• Handle customer escalations and ensure customer satisfaction.
• Support the Store Manager in operational duties and driving store initiatives.

Skills

Team leadership

Sales & customer service

Communication

Training & scheduling

Problem solving

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Lead to guide their home goods store team in Nelspruit . You will be responsible for supervising sales associates, driving store performance, and ensuring a positive shopping experience for customers. This role requires a blend of leadership, sales acumen, and operational efficiency. As a Team Lead, you will play a crucial part in fostering a collaborative team environment and achieving sales targets for the store in the Mpumalanga region, with flexible hybrid working arrangements to support work-life balance.

Key Responsibilities

• Supervise and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
• Assist with staff scheduling, training, and performance management.
• Ensure store standards for merchandising, cleanliness, and stock management are met.
• Handle customer escalations and ensure customer satisfaction.
• Support the Store Manager in operational duties and driving store initiatives.

Requirements

• Previous experience in a retail leadership or supervisory role, preferably in home goods or related sectors.
• Proven ability to lead and motivate a team to achieve targets.
• Strong understanding of retail sales and customer service principles.
• Excellent communication and problem-solving skills.
• Ability to work a flexible schedule, including some weekends, while benefiting from hybrid work flexibility.

Benefits

• Competitive salary with performance-based incentives.
• Employee discounts on home goods and related products.
• Opportunities for professional development and leadership training.
• Flexible working arrangements supporting a hybrid model.
• A positive and team-oriented work atmosphere.