Retail Team Lead – Elevate Customer Experience & Store Ops

Placements24; Stellenbosch; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Staff discounts

Career development opportunities

Positive work environment

Job summary

Placements24 in Paarl, Western Cape, is seeking a dedicated Retail Supervisor to support the store management team and drive daily operations. The role focuses on leading the sales team, delivering excellent customer experiences, and upholding brand standards.

You will oversee inventory, supervise staff, manage POS operations, and help implement sales initiatives while ensuring compliance with health and safety policies.

Qualifications

• Minimum 2 years of experience in a retail environment, with at least 1 year in a supervisory or team leader capacity.
• Proven ability to lead and motivate a team.
• Strong customer service skills and a passion for creating positive customer experiences.

Responsibilities

• Assist the Store Manager in overseeing daily store operations and staff performance.
• Supervise and motivate a team of retail associates, ensuring they provide excellent customer service.
• Manage inventory levels, including receiving, stocking, and conducting regular checks.
• Ensure the store environment is well-maintained, organized, and visually appealing according to company standards.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Operate the POS system accurately and assist with cash handling procedures.
• Support the implementation of sales strategies and promotions to drive revenue.
• Ensure compliance with all company policies, procedures, and health and safety regulations in the Paarl store.

Skills

Team leadership

Customer service

POS systems

Communication

Organization

Tools

POS software

Job description

Placements24 in Paarl, Western Cape, is seeking a dedicated Retail Supervisor to support the store management team and drive daily operations. The role focuses on leading the sales team, delivering excellent customer experiences, and upholding brand standards.

You will oversee inventory, supervise staff, manage POS operations, and help implement sales initiatives while ensuring compliance with health and safety policies.