Retail Team Lead: Hybrid Customer Experience

Placements24; South Africa; Hybrid; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts

Hybrid role

Career development

Zusammenfassung

Placements24 is seeking a proactive Retail Team Lead for our client store in Paarl, Western Cape. The role blends in-store leadership with remote administrative tasks, demanding a strong leader who elevates customer interactions and motivates staff to deliver service excellence.

You will supervise daily operations, train team members on product knowledge and service standards, handle escalations, and drive continuous improvement while maintaining high store standards and presentation.

Qualifikationen

• Previous experience in a customer-facing role within retail, with at least 1-2 years in a leadership or supervisory capacity.
• Strong communication, interpersonal and problem-solving skills.
• Ability to train, motivate, and lead a team.

Aufgaben

• Lead and mentor a team of retail associates to deliver exceptional customer service.
• Oversee daily customer service operations, ensuring smooth and efficient interactions.
• Train new and existing staff on product knowledge, service standards, and conflict resolution.
• Act as a point of escalation for customer inquiries and complaints, resolving issues effectively.
• Monitor customer feedback and implement strategies for continuous improvement.
• Ensure store presentation and cleanliness meet high standards, enhancing the customer environment.
• Assist with sales activities and support the achievement of store targets.
• Collaborate with management on implementing customer service initiatives.
• Manage specific team-related tasks remotely, such as scheduling adjustments or reporting.
• Foster a positive and collaborative team culture focused on customer satisfaction.

Kenntnisse

Team leadership

Customer service

Staff training

POS experience

Communication

Tools

POS systems

Jobbeschreibung

Placements24 is seeking a proactive Retail Team Lead for our client store in Paarl, Western Cape. The role blends in-store leadership with remote administrative tasks, demanding a strong leader who elevates customer interactions and motivates staff to deliver service excellence.

You will supervise daily operations, train team members on product knowledge and service standards, handle escalations, and drive continuous improvement while maintaining high store standards and presentation.