Retail Store Supervisor

Sealandgear; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sealand is seeking a confident Retail Store Supervisor for our Rosebank store to support the Regional Manager and lead the on‑floor team. In this hands‑on role you’ll drive daily sales, uphold high operational standards, and deliver an exceptional customer experience while exemplifying Sealand’s values.

You’ll develop the team, manage stock and merchandising, and own store performance during shifts, ensuring the store runs smoothly and consistently.

Qualifications

• 2–4 years of retail experience.
• At least 1 year in a supervisory or team‑lead role.
• Proven ability to drive sales and influence team performance.
• Strong people skills and the confidence to lead a team.
• A hands‑on approach to retail and store operations.
• Strong organisational skills and attention to detail.
• The ability to remain calm and solutions‑focused under pressure.
• Excellent communication and interpersonal skills.
• A proactive approach — you see what needs to be done and make it happen.

Responsibilities

• Drive daily sales and actively contribute to achieving store targets.
• Lead by example on the sales floor and consistently demonstrate strong selling behaviours.
• Motivate the team to deliver against daily and monthly targets.
• Monitor daily performance and identify opportunities to improve results.
• Support the Regional Manager with sales reporting and performance tracking.
• Create a positive and energetic sales environment.
• Lead and motivate the team during daily trading.
• Set clear expectations and ensure team members understand their responsibilities.
• Support the Regional Manager with coaching, feedback, and ongoing team development.
• Help create a culture of accountability, ownership, and teamwork.
• Support onboarding and training of new team members.
• Assist with managing day‑to‑day team challenges and employee concerns.
• Act as a leader on the floor and be a positive example of Sealand’s values.
• Deliver a consistently exceptional and on‑brand customer experience.
• Ensure customers receive knowledgeable, personalised service and handle queries.
• Confidently communicate the Sealand story and products.
• Handle returns, exchanges, and repairs professionally.
• Build strong relationships with customers and encourage repeat visits.
• Maintain smooth store operations, stock and merchandising standards.
• Oversee stock replenishment, stock takes and deliveries.
• Monitor housekeeping and general presentation; ensure visual merchandising is maintained.
• Identify operational issues and resolve them promptly.

Skills

People leadership

Sales performance

Customer service

Communication

Team coaching

Job description

Retail at Sealand isn’t just about selling — it’s where our story comes to life.

Rooted in sustainability, community, and innovation, our stores are spaces where purpose meets performance, and every customer interaction is an opportunity to bring the Sealand experience to life.

Our Rosebank store is no different, and we’re looking for a confident and hands‑on Retail Store Supervisor to support the Regional Manager and lead the team on the floor.

This is a role for someone who enjoys being in the action motivating a team, driving sales, solving problems, and making sure the store runs smoothly every day.

ABOUT THE ROLE

As a Retail Store Supervisor, you’ll play a key role in the day‑to‑day running of the Rosebank store.

You’ll work closely with the Regional Manager to drive sales, support and develop the team, maintain strong operational standards, and create an exceptional customer experience. You’ll take ownership of the store when required, lead by example on the sales floor, and ensure that the team stays focused, engaged, and aligned with Sealand’s standards.

This is a hands‑on role where your energy, leadership, and attention to detail will directly influence the performance of the store.

KEY RESPONSIBILITIES

Sales & Store Performance

• Drive daily sales and actively contribute to achieving store targets
• Lead by example on the sales floor and consistently demonstrate strong selling behaviours
• Motivate the team to deliver against daily and monthly targets
• Monitor daily performance and identify opportunities to improve results
• Support the Regional Manager with sales reporting and performance tracking
• Create a positive and energetic sales environment

Team Leadership

• Lead and motivate the team during daily trading
• Set clear expectations and ensure team members understand their responsibilities
• Support the Regional Manager with coaching, feedback, and ongoing team development
• Help create a culture of accountability, ownership, and teamwork
• Support the onboarding and training of new team members
• Assist with managing day‑to‑day team challenges and employee concerns
• Act as a leader on the floor and be a positive example of Sealand’s values

Customer Experience

• Deliver a consistently exceptional and on‑brand customer experience
• Ensure customers receive knowledgeable, personalised, and engaging service
• Confidently communicate the Sealand story, products, and purpose
• Handle customer queries, returns, exchanges, and repairs professionally
• Support the team in resolving customer concerns and finding solutions
• Build strong relationships with customers and encourage repeat visits

Store Operations & Stock

• Support the Regional Manager in maintaining smooth day‑to‑day store operations
• Ensure opening and closing procedures are completed correctly
• Oversee stock replenishment and maintain accurate stock on the shop floor
• Assist with stock takes, deliveries, transfers, and stock control
• Monitor housekeeping, store standards, and general presentation
• Ensure visual merchandising standards are consistently maintained
• Identify operational issues and take action to resolve them promptly
• Ensure store procedures and processes are followed

Shift & Floor Management

• Take responsibility for the store and team during allocated shifts
• Ensure the store is fully operational, organised, and customer‑ready throughout the day
• Allocate tasks and ensure the team remains productive during trading
• Manage the flow of the sales floor during busy periods
• Ensure breaks and daily tasks are managed effectively
• Escalate important operational, customer, or people matters to the Regional Manager

Brand & Culture

• Bring the Sealand brand and purpose to life through every customer interaction
• Maintain a clean, considered, and inspiring retail environment
• Ensure the team consistently represents Sealand professionally
• Stay informed on new products, campaigns, promotions, and brand initiatives
• Support Sealand Academy training and encourage continuous learning
• Look for opportunities to improve the customer and team experience

WHAT WE'RE LOOKING FOR

• 2–4 years of retail experience
• At least 1 year of experience in a supervisory, senior sales, or team‑lead role
• Proven ability to drive sales and influence team performance
• Strong people skills and the confidence to lead a team
• A hands‑on approach to retail and store operations
• Strong organisational skills and attention to detail
• The ability to remain calm and solutions‑focused under pressure
• Excellent communication and interpersonal skills
• A proactive approach — you see what needs to be done and make it happen
• A genuine connection to people, product, sustainability, and purpose

WHAT SUCESS LOOKS LIKE

• The team is motivated, focused, and performing
• Daily sales targets are consistently being driven
• The store is always customer‑ready and reflects Sealand’s standards
• Stock, operational processes, and reporting are accurate and under control
• Customers receive an exceptional and consistent Sealand experience
• The Store Manager can rely on you to take ownership when they’re not on the floor
• You lead by example and create a positive, accountable team culture

WHY SEALAND

• Be part of a purpose‑driven South African brand
• Work in a collaborative, fast‑moving retail environment
• Play a key role in shaping the Rosebank store experience
• Develop your leadership and retail management skills
• Grow with a brand that’s building something meaningful
• Ongoing learning and development through Sealand Academy