Store Manager

Placements24; Johannesburg; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on store merchandis

Opportunities for career advancement

Comprehensive training programs

Dynamic and engaging work environment

Regular performance reviews

Contribution to a respected retail品牌

Job summary

WhatJobs Direct in Johannesburg is seeking an experienced Store Manager to lead one of its flagship outlets. You will drive daily operations, deliver exceptional customer experiences, and meet sales targets through strong leadership and effective team development.

The ideal candidate has a passion for retail, proven ability to manage inventory, visual merchandising, staff training, and customer service excellence.

Qualifications

• 3+ years of experience in retail management or supervisory roles.
• Proven track record of achieving sales targets and leading teams.
• Excellent customer service and strong communication abilities.
• Experience with luxury goods or fashion retail is a plus.

Responsibilities

• Manage day-to-day operations of the retail store for efficiency.
• Lead, train, and motivate the store team to hit sales targets.
• Oversee inventory, stock control, ordering, and merchandising.
• Maintain visual merchandising standards to enhance presentation.
• Ensure a consistently positive customer experience.
• Analyze reports and develop strategies to grow sales.
• Manage budgets, payroll, and operating expenses.
• Adhere to company policies and health and safety rules.
• Recruit, onboard, and develop new store associates.
• Handle customer inquiries and resolve issues promptly.

Skills

Retail leadership

Sales target achievement

Customer service

Team training

Inventory management

POS systems

Visual merchandising

Flexibility hours

Communication skills

Passion for retail

Tools

POS systems

Inventory software

Job description

About the Role

Our client, WhatJobs Direct, a prominent retail entity with a strong presence in Johannesburg, Gauteng, is seeking an experienced and dynamic Store Manager to lead one of their flagship retail outlets. This role is pivotal in ensuring the smooth and profitable operation of the store, focusing on delivering exceptional customer experiences and achieving sales targets. The ideal candidate will possess a passion for retail, a strong understanding of sales strategies, and proven leadership skills to motivate and develop a high‑performing store team. You will be responsible for all aspects of store operations, from inventory management and visual merchandising to staff training and customer service excellence. This is a fantastic opportunity to join a well‑established brand and contribute significantly to its success in the bustling Johannesburg retail environment. Our client is committed to fostering a culture of growth and development, offering ample opportunities for career advancement for dedicated individuals. If you are a motivated and customer‑centric leader looking to make a tangible impact, this role is an exciting prospect.

Key Responsibilities

• Manage all day‑to‑day operations of the retail store, ensuring efficiency and profitability.


• Lead, train, and motivate the store team to achieve sales targets and provide excellent customer service.


• Oversee inventory management, including stock control, ordering, and merchandising.


• Implement and maintain visual merchandising standards to enhance product presentation and store appeal.


• Ensure a consistently positive and engaging customer experience.


• Monitor sales performance, analyze reports, and develop strategies to drive sales growth.


• Manage store budgets, including payroll, operational expenses, and P&L.


• Adhere to all company policies, procedures, and health and safety regulations.


• Recruit, onboard, and develop new store associates.


• Handle customer inquiries, complaints, and resolve issues effectively.

Requirements

• Minimum of 3 years of experience in retail management or a supervisory role.


• Proven track record of achieving sales targets and driving store performance.


• Strong leadership and team management skills.


• Excellent customer service and communication abilities.


• Proficiency in retail POS systems and inventory management software.


• Understanding of visual merchandising principles.


• Ability to work flexible hours, including weekends and public holidays, as required by store operations in Johannesburg.


• Strong organizational and problem‑solving skills.


• A passion for the retail industry and a commitment to customer satisfaction.


• Experience with luxury goods or fashion retail is a plus.

Benefits

• Competitive salary and potential for performance‑based bonuses.


• Employee discounts on store merchandise.


• Opportunities for career advancement within the retail sector.


• Comprehensive training programs for staff development.


• A dynamic and engaging work environment.


• Regular performance reviews and feedback.


• Contribution to a respected retail brand.