Retail Operations Manager

Placements24; Gauteng; On-site; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Salary package

Performance bonuses

Staff discounts

Healthcare + retirement

Career development

Job summary

Placements24 in Gauteng invites an experienced Retail Operations Manager to lead our Tembisa branch. You will be responsible for optimizing daily operations, driving customer satisfaction, managing staff, and safeguarding inventory integrity to maximize profitability.

You will set standards, monitor budgets, and implement sales strategies while mentoring a diverse team and ensuring compliance with policies.

Qualifications

• Proven experience as a Retail Operations Manager or in a senior retail management role.
• Strong understanding of retail sales, marketing and customer service principles.
• Demonstrated ability to lead and manage a retail team effectively.
• Experience with point-of-sale (POS) systems and retail management software.
• Excellent organizational and problem-solving skills.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Manage all aspects of daily retail operations, including sales, customer service, and staff management.
• Develop and implement operational strategies to meet sales targets and profitability goals.
• Oversee inventory control, merchandising, and stock management to minimize waste and maximize availability.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Recruit, train, and motivate a high-performing retail team, fostering a customer-centric culture.
• Analyze sales data and operational reports to identify trends and implement improvements.

Skills

Retail management

Customer service

Team leadership

POS systems

Sales & marketing

Tools

POS software

Job description

About the Role

Our client is seeking a dedicated and results-oriented Retail Operations Manager to lead their retail branch in Tembisa . This role is crucial for ensuring the efficient and profitable operation of the retail outlet, focusing on customer satisfaction, staff performance, and inventory management. The successful candidate will be responsible for setting operational standards, managing budgets, and implementing strategies to drive sales growth. This is an excellent opportunity for a seasoned retail leader to take ownership of a key business unit and make a tangible impact on its success within the community.

Key Responsibilities

• Manage all aspects of daily retail operations, including sales, customer service, and staff management.
• Develop and implement operational strategies to meet or exceed sales targets and profitability goals.
• Oversee inventory control, merchandising, and stock management to minimize waste and maximize product availability.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Recruit, train, and motivate a high-performing retail team, fostering a customer-centric culture.
• Analyze sales data and operational reports to identify trends and implement improvements.

Requirements

• Proven experience as a Retail Operations Manager or similar senior retail management role.
• Strong understanding of retail sales, marketing, and customer service principles.
• Demonstrated ability to lead and manage a retail team effectively.
• Experience with point-of-sale (POS) systems and retail management software.
• Excellent organizational and problem-solving skills.
• A passion for delivering exceptional customer experiences.

Benefits

• Attractive salary package commensurate with experience.
• Performance bonuses tied to store profitability and sales targets.
• Employee discounts on merchandise and other company benefits.
• Comprehensive healthcare and retirement savings plan.
• Extensive training and development opportunities for career growth.