Retail Store Manager - Richards Bay

West Coast Personnel; Richards Bay; On-site; ZAR 350,000 - 550,000; Full time

Job summary

West Coast Personnel in Richards Bay seeks an experienced Store Manager to lead daily operations, drive sales, and optimise profitability at a busy retail location.

The role requires a Diploma or higher in Business Administration, Sales or Marketing, plus at least 5 years in retail with 3 years in a supervisory capacity, and strong leadership, planning, and customer-focused problem-solving abilities; MS Office proficiency is essential.

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6) or higher.
• Minimum 5 years’ experience in retail sales or marketing.
• At least 3 years’ supervisory or management experience.
• Strong leadership, planning, and organisational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving and analytical abilities.
• Resilient, proactive, and results driven.

Responsibilities

• Oversee daily store operations to achieve sales, profitability, and operational targets.
• Develop and implement store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and compliance with legal and regulatory requirements.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Skills

Leadership

Planning

Organisational skills

Communication

Interpersonal skills

Problem-solving

Analytical abilities

Resilience

Results-driven

Education

Diploma in Business Administration, Sales, or Marketing

Bachelor’s Degree

Tools

MS Office

Job description

Responsibilities

• Oversee daily store operations to achieve sales, profitability, and operational targets.
• Develop and implement store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and compliance with legal and regulatory requirements.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Requirements

• Diploma in Business Administration, Sales, or Marketing (NQF 6).
• Bachelor’s Degree (NQF 7) advantageous.
• Minimum 5 years’ experience in retail sales or marketing.
• At least 3 years’ experience in a supervisory or management role.
• Strong understanding of retail operations, merchandising, and sales performance management.
• Computer literacy (MS Office and relevant systems).
• Knowledge of compliance, risk management, and health & safety standards.
• Strong leadership, planning, and organisational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving and analytical abilities.
• Resilient, proactive, and results driven.