Retail Store Manager - Richards Bay

West Coast Personnel; KwaZulu-Natal; On-site; ZAR 300,000 - 420,000; Full time

Job summary

West Coast Personnel is seeking a Store Manager for a client in Richards Bay. You will oversee daily operations, drive sales, manage inventory, and lead a team to achieve targets in a competitive retail environment.

The role requires a Diploma or higher in business/marketing, at least 5 years in retail, and strong leadership and analytical skills. On-site position in Richards Bay, KwaZulu-Natal, South Africa with a focus on customer service and compliance.

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6) required.
• Bachelor’s Degree (NQF 7) advantageous.
• Minimum 5 years’ experience in retail sales or marketing; at least 3 years in a supervisory/management role.

Responsibilities

• Oversee daily store operations to achieve sales, profitability, and operational targets.
• Develop and implement store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and compliance with legal and regulatory requirements.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Skills

Leadership

Planning

Organisational skills

Communication

Interpersonal skills

Problem-solving

Analytical abilities

Customer service

Education

Diploma in Business Administration, Sales, or Marketing (NQF 6)

Bachelor’s Degree (NQF 7) advantageous

Tools

MS Office

Job description

My client in Automotive is looking for a Store Manager in Richards Bay.

Responsibilities

• Oversee daily store operations to achieve sales, profitability, and operational targets.
• Develop and implement store strategies, sales plans, and promotional initiatives.
• Manage inventory, stock availability, merchandising, and pricing strategies.
• Monitor market trends and adjust strategies to maximise revenue and competitiveness.
• Ensure store security, safety, and compliance with legal and regulatory requirements.
• Maintain high standards of customer service and build strong stakeholder relationships.
• Resolve customer queries and operational issues efficiently and professionally.
• Supervise, schedule, and manage staff performance and productivity.
• Conduct performance reviews, support staff development, and handle employee relations matters.
• Manage budgets, control costs, and monitor financial performance against targets.
• Identify risks, maintain compliance standards, and ensure adherence to internal policies and procedures.

Requirements

• Diploma in Business Administration, Sales, or Marketing (NQF 6).
• Bachelor’s Degree (NQF 7) advantageous.
• Minimum 5 years’ experience in retail sales or marketing.
• At least 3 years’ experience in a supervisory or management role.
• Strong understanding of retail operations, merchandising, and sales performance management.
• Computer literacy (MS Office and relevant systems).
• Knowledge of compliance, risk management, and health & safety standards.
• Strong leadership, planning, and organisational skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving and analytical abilities.
• Resilient, proactive, and results driven.

Retail Store Manager - Richards Bay Richards Bay, KwaZulu Natal, ZA