Store Manager

Masiphuze Trading; Gqeberha; On-site; ZAR 240,000 - 480,000; Full time

Job summary

Masiphuze Trading in Port Elizabeth, Eastern Cape, is seeking an experienced Store Manager to oversee daily operations in our retail environment. You will supervise staff, manage inventories and budgets, and drive customer satisfaction.

The role requires at least 5 years of retail management, strong leadership, and proficiency with Microsoft Office and Sage Evolution. This full-time position offers opportunities for growth within a busy regional store network.

Qualifications

• Minimum of 5 years' retail management experience.
• Proficiency in Microsoft Office.
• Experience with Sage Evolution is advantageous.
• Grade 12 / Matric qualification.
• Experience in a retail environment.

Responsibilities

• Deliver exceptional customer service through overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with policies.
• Professionally address and resolve customer queries, in-store and over the phone.
• Promote collaboration and communication across group departments.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

Grade 12 / Matric

Business-related degree advantageous

Tools

Microsoft Office

Sage Evolution

Job description

Job Description

Explore numerous store manager job opportunities. Store managers oversee daily operations, supervise staff, and maintain customer satisfaction. They handle inventory, manage budgets, and implement marketing strategies. Strong leadership, communication, and organizational skills are crucial for success in this role.

Job responsibilities include training employees, ensuring compliance with company policies, and resolving customer issues. Store managers analyze sales data to identify trends and make informed decisions. They also work to create a positive and productive work environment for their teams.

If you have experience in retail management and a passion for delivering excellent customer service , a store manager position might be a great fit. Search for store manager jobs and take the next step in your career. These roles offer opportunities for professional growth and development in the retail sector.

What People Ask

Successful store managers need strong leadership, communication, and organizational skills. They should be able to manage staff, handle budgets, and resolve customer issues effectively. Experience in retail and a customer‑focused approach are beneficial.

Store managers oversee daily operations, supervise staff, and maintain customer satisfaction. They handle inventory, manage budgets, and implement marketing strategies. They also train employees and ensure compliance with company policies.

Several major retailers in South Africa frequently hire store managers. Some of the top employers include Shoprite , Pick n Pay , and Woolworths . These companies offer various opportunities for career advancement and professional development.

The salary range for a store manager in South Africa typically falls between ZAR 240,000 to ZAR 480,000 per year. This range varies based on experience, location, and the size of the retail operation. Additional benefits may include bonuses and health insurance.

Most store manager positions require a high school diploma or equivalent, but a bachelor's degree in business or a related field is advantageous. Previous experience in retail, preferably in a supervisory role, is often required. Strong leadership and customer service skills are essential.

Job Description

Must have experiance in the food and bevereage industy, we operate 7 days a week with two shifts. Operating times are 5am to 7pm. Will be required to run a team of at minimum 5 to 6 people per shift. Stocktakes, Cashup's and staff shift will be a requirement. Must be good with the public and be able to handle pressure situations.

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Duties:

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign, and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly, and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Professionally address and resolve customer queries and concerns, both in-store and telephonically.
• Promote effective collaboration and communication with various departments across the group.

Experience and Skills:

• A minimum of 5 years' retail management experience will be advantageous.
• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution will be advantageous.
• Grade 12 / Matric qualification.
• Minimum of 5 years' experience in a retail environment (required).

Port Elizabeth, Eastern Cape R240000 - R480000 per year help_outline Masiphuze Trading