Retail Store Manager

Placements24; Paarl; Hybrid; ZAR 240,000 - 400,000; Full time

Benefits offered by this job

Salary + commission/bonus

Staff discounts

Training & career advancement

Hybrid role

Job summary

Placements24, Paarl, Western Cape, is seeking a Retail Store Manager for a premium fashion retailer in Paarl. You will lead daily store operations, coach a high-performing team, manage inventory, and drive sales performance to meet targets.

The role requires a retail management qualification, at least 5 years’ experience in fashion or luxury retail, strong leadership and customer service, and the ability to work weekends. A hybrid working arrangement is available.

Qualifications

• Relevant qualification in Retail Management, Business, or related field preferred.
• 5+ years of experience in retail management, preferably fashion or luxury goods.
• Proven ability to drive sales, manage teams, and control operational costs.
• Strong understanding of retail KPIs, inventory management, and visual merchandising principles.
• Excellent leadership, communication, customer service, and interpersonal skills.
• Passion for fashion and a strong sense of style.
• Ability to work flexible hours, including weekends and public holidays.
• Experience working in a hybrid environment with remote administrative tasks.
• Based in or willing to commute to Paarl, Western Cape.

Responsibilities

• Oversee all store operations in Paarl, ensuring high presentation and customer service.
• Lead, coach, and motivate a team of sales associates to achieve individual and store sales goals.
• Manage inventory levels, conduct stock takes, and implement effective merchandising strategies.
• Ensure compliance with all company policies, procedures, and operational standards.
• Drive store sales and profitability by implementing effective sales strategies and promotions.
• Provide exceptional customer service, resolving any customer issues promptly and professionally.
• Manage staff scheduling, payroll, and performance management processes.
• Maintain visual merchandising standards to enhance the store's appeal and brand image.
• Contribute to a positive and productive work environment.

Skills

Retail management

Leadership

Customer service

Inventory management

Visual merchandising

KPIs

Education

Retail Management qualification

Job description

About the Role

Our client, a premium fashion retailer known for its exquisite collections and exceptional customer service, is seeking an enthusiastic and experienced Retail Store Manager for its boutique located in the heart of Paarl, Western Cape . This role is critical in delivering an unparalleled shopping experience, driving sales performance, and managing a passionate team. The ideal candidate will have a keen eye for fashion, strong leadership abilities, and a proven track record in retail management. You will be responsible for day-to-day store operations, staff training and development, inventory management, visual merchandising, and achieving sales targets. This position offers an exciting opportunity to contribute to the success of a respected brand in a beautiful region.

Key Responsibilities

• Oversee all aspects of store operations in Paarl, Western Cape , ensuring a high standard of presentation and customer service.
• Lead, coach, and motivate a team of sales associates to achieve individual and store sales goals.
• Manage inventory levels, conduct regular stock takes, and implement effective merchandising strategies.
• Ensure compliance with all company policies, procedures, and operational standards.
• Drive store sales and profitability by implementing effective sales strategies and promotions.
• Provide exceptional customer service, resolving any customer issues promptly and professionally.
• Manage staff scheduling, payroll, and performance management processes.
• Maintain visual merchandising standards to enhance the store's appeal and brand image.
• Contribute to a positive and productive work environment.

Requirements

• A relevant qualification in Retail Management, Business, or a related field is preferred.
• Minimum of 5 years of experience in retail management, preferably within the fashion or luxury goods sector.
• Proven ability to drive sales, manage teams, and control operational costs.
• Strong understanding of retail KPIs, inventory management, and visual merchandising principles.
• Excellent leadership, communication, customer service, and interpersonal skills.
• Passion for fashion and a strong sense of style.
• Ability to work flexible hours, including weekends and public holidays.
• Experience working in a hybrid environment, balancing store-based operations with remote administrative tasks.
• Must be based in or willing to commute to Paarl, Western Cape .

Benefits

• Our client offers a competitive salary, attractive commission and bonus structures tied to store performance, staff discounts on merchandise, opportunities for training and career advancement within the retail sector, and a supportive team environment. The hybrid nature of the role allows for strategic planning and administrative tasks to be managed effectively alongside daily store operations.