Retail Store Leader - Grow Sales & Service Excellence

TFG Limited; Thohoyandou; On-site; ZAR 360,000 - 600,000; Full time

Job summary

TFG Limited, Thavhani Mall, Thohoyandou, South Africa, on-site Store Manager role within the Exact brand. You will drive turnover, manage expenses and lead a team to deliver exceptional customer service and merchandising standards.

Required is a Matric certificate with at least 3 years of retail experience and 1 year in store leadership. This on-site leadership role focuses on customer satisfaction and loss control.

Qualifications

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Customer-Focused Mindset

Managing the Sales Process

Planning & Organising

Service Delivery

Verbal Communication

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with 

Manages Resistance

Negotiation & Selling

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG Limited, Thavhani Mall, Thohoyandou, South Africa, on-site Store Manager role within the Exact brand. You will drive turnover, manage expenses and lead a team to deliver exceptional customer service and merchandising standards.

Required is a Matric certificate with at least 3 years of retail experience and 1 year in store leadership. This on-site leadership role focuses on customer satisfaction and loss control.