Retail Store Leader: Grow Sales & Elevate Service

TFG Limited; Kuruman; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Totalsports, part of the TFG group, is seeking a dynamic retail leader to drive turnover, manage staff, and deliver exceptional customer service in Northern Cape. You will oversee merchandising standards, loss prevention, and team development within a fast-paced store environment.

The ideal candidate has a Matric certificate and at least 3 years of retail experience including 1 year in a leadership role, with a strong customer-focused approach.

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with at least 1 year store leadership experience.
• Strong customer service and leadership abilities.

Responsibilities

• Driving turnover to achieve targets.
• Controlling expenses.
• Managing stock losses to prevent shrinkage.
• People management including recruitment, development of staff and employee relations.
• Executing in-store merchandising standards.
• Ensuring customer satisfaction by delivering our customer service strategy.

Skills

Customer loyalty

Customer service

Value management

Customer-focused

Solutions presentation

Buying influences

Digital communications

Handling resistance

Sales process

Negotiation

Policies & procedures

Sales planning

Leadership

Education

Matric certificate

Job description

Totalsports, part of the TFG group, is seeking a dynamic retail leader to drive turnover, manage staff, and deliver exceptional customer service in Northern Cape. You will oversee merchandising standards, loss prevention, and team development within a fast-paced store environment.

The ideal candidate has a Matric certificate and at least 3 years of retail experience including 1 year in a leadership role, with a strong customer-focused approach.