Retail Store Associate – Customer Service & Ops

Dis-Chem Pharmacies Limited; Oos-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited is seeking a Retail Store Assistant at our Beacon Bay location to support store operations and administration according to policy. The role focuses on customer service, stock management, and accurate transaction handling, with emphasis on maintaining professional relationships and efficient issue resolution.

Essential requirements include Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience; SAP knowledge is a plus.

Qualifications

• Grade 12 / Matric qualification is required.
• Basic computer skills including Word, Excel, Outlook; SAP experience is beneficial.
• Retail experience is essential.

Responsibilities

• Handle customer compliments and complaints and report to management.
• Establish professional relationships with customers.
• Resolve stock queries and provide feedback to customers.
• Manage cash, floats, refunds and return transactions.
• Verify deliveries and invoices for total accuracy.
• Assist Receiving Manager with Distribution Centre claims.

Skills

Retail experience

Education

Grade 12 / Matric

Tools

Word

Excel

Outlook

SAP

Job description

Dis-Chem Pharmacies Limited is seeking a Retail Store Assistant at our Beacon Bay location to support store operations and administration according to policy. The role focuses on customer service, stock management, and accurate transaction handling, with emphasis on maintaining professional relationships and efficient issue resolution.

Essential requirements include Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience; SAP knowledge is a plus.