Retail Store Assistant - Zevenwacht Mall

Dis-Chem Pharmacies; Wes-Kaap; Sur place; ZAR 134 000 - 201 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Staff account

Market related salary

Résumé du poste

Dis-Chem Pharmacies Zevenwacht Mall, Kuilriver store is seeking a Retail Store Assistant to support the overall management of the store and ensure daily operations align with policy. The role includes handling customer inquiries, stock queries, refunds, and cash handling in a fast-paced environment.

You will liaise with multiple departments, maintain accurate records, and contribute to a high level of customer service while following standard procedures and security practices.

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills (Word, Excel and Outlook) and SAP experience.
• Retail experience in a store environment.

Responsabilités

• Manage and report all customer compliments and complaints to management.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with enquiries and refer to the appropriate departments.
• Adhere to the customer turnover per hour rate as per policy.
• Manage shorts and overs at point of sale and handle the floats.
• Manage refund and return transactions and ensure correct handling of returned goods.
• Verify and review deliveries and invoices for total accuracy.
• Support Receiving Manager with documentation and distribution centre claims.
• Control high risk stock and prepare daily reconciliation.
• Ensure cashiers have enough change and maintain float documentation.
• Maintain liaison between relevant parties and document control.

Connaissances

Retail experience

Basic computer skills

Customer service

Formation

Grade 12 / Matric

Outils

SAP

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Dis-Chem Pharmacies’ Zevenwacht Mall, Kuilriver store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Description

• Manage and report all customer complements and complaints to management.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.