Retail Store Assistant - Beacon Bay

Dis-Chem Pharmacies Limited; Oos-Kaap; Presencial; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Provident fund

Staff account

Resumo da oferta

Dis-Chem Pharmacies Limited is seeking a Retail Store Assistant at our Beacon Bay location to support store operations and administration according to policy. The role focuses on customer service, stock management, and accurate transaction handling, with emphasis on maintaining professional relationships and efficient issue resolution.

Essential requirements include Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience; SAP knowledge is a plus.

Qualificações

• Grade 12 / Matric qualification is required.
• Basic computer skills including Word, Excel, Outlook; SAP experience is beneficial.
• Retail experience is essential.

Responsabilidades

• Handle customer compliments and complaints and report to management.
• Establish professional relationships with customers.
• Resolve stock queries and provide feedback to customers.
• Manage cash, floats, refunds and return transactions.
• Verify deliveries and invoices for total accuracy.
• Assist Receiving Manager with Distribution Centre claims.

Conhecimentos

Retail experience

Formação académica

Grade 12 / Matric

Ferramentas

Word

Excel

Outlook

SAP

Descrição da oferta de emprego

Dis-Chem Pharmacies' Beacon Bay store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.