Retail Specialist: POS, Merchandising & Service

Clicks Group Limited; Margate; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in Ulundi is seeking a customer-focused Retail Assistant on a fixed term contract. You will manage POS transactions, promote clubcard memberships, handle cash securely and maintain merchandising standards.

Desirable: Grade 12 maths and English, and experience in a customer-facing retail/FMCG role. You will work as a brand ambassador delivering friendly service and helping customers feel they “pay less.”

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning & organising

Problem solving

Customer orientation

Relating & networking

Following instructions

Delivering results

Working with people

Persuading & influencing

Education

Grade 12 Maths/English (50%)

Job description

Clicks Group in Ulundi is seeking a customer-focused Retail Assistant on a fixed term contract. You will manage POS transactions, promote clubcard memberships, handle cash securely and maintain merchandising standards.

Desirable: Grade 12 maths and English, and experience in a customer-facing retail/FMCG role. You will work as a brand ambassador delivering friendly service and helping customers feel they “pay less.”