Retail POS & Customer Experience Specialist

Clicks Group; Vanderbijlpark; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Clicks Group in Vanderbijlpark is seeking a role to efficiently run POS operations and ensure accurate cash handling, while actively enrolling clubcard members and promoting promotions to boost sales. You will deliver friendly, professional service as a brand ambassador and maintain store merchandising to high standards.

The position requires Grade 12, basic maths, and a customer-focused mindset with good numeracy and communication skills. Retail/FMCG background is preferred.

Qualifications

• Basic maths calculations.
• Retail/FMCG background with understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Efficiently execute all POS operational activities at the point of sale.
• Maintain high accuracy when scanning merchandise and collecting payments, including clubcard rewards.
• Ensure safe handling of cash at all times.
• Promote Clicks' clubcard and enroll new members to achieve targets.
• Inform customers about promotions to positively affect sales and ensure customers feel good and pay less.
• Deliver superior customer service by acting as a brand ambassador, being visible and providing friendly, professional service.
• Maintain merchandising and housekeeping duties per store and visual merchandise standards.
• Support Clicks Group's vision to be the customer's first choice health and beauty retailer by living company values.
• Maintain updated knowledge on products, ranges, promotions and events to provide correct information.

Skills

Planning & organising

Problem-solving

Customer orientation

Communication

Computer literacy

Numeracy

Education

Grade 12

Maths 50% and English 50% (Grade 12)

Job description

Clicks Group in Vanderbijlpark is seeking a role to efficiently run POS operations and ensure accurate cash handling, while actively enrolling clubcard members and promoting promotions to boost sales. You will deliver friendly, professional service as a brand ambassador and maintain store merchandising to high standards.

The position requires Grade 12, basic maths, and a customer-focused mindset with good numeracy and communication skills. Retail/FMCG background is preferred.