Retail Department Supervisor

Placements24; Klerksdorp; Hybrid; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Employee discount on store merchandise

Provident fund

Training and career advancement

Supportive team environment

Job summary

Placements24 in Klerksdorp is seeking a Retail Department Supervisor to oversee a store section and lead a small team. The role focuses on driving sales, maintaining stock levels, and delivering high-quality customer service within a hybrid in-store setting.

The successful candidate will ensure efficient operations, uphold visual merchandising standards, and train staff to meet service expectations, contributing to the store’s overall success.

Qualifications

• Experience in a retail supervisory or team lead role is required.
• Ability to lead and motivate a team.
• Strong understanding of retail sales principles and customer service excellence.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and guide the daily activities of department staff.
• Ensure sales targets for the department are met or exceeded.
• Manage inventory levels, including stock takes, replenishment, and loss prevention.
• Maintain high standards of visual merchandising and store presentation within the department.
• Provide excellent customer service, resolving customer issues promptly and effectively.
• Train and develop new and existing department staff on product knowledge and service standards.
• Assist with staff scheduling and performance management.
• Process customer transactions accurately and efficiently.
• Ensure a safe and clean working environment.
• Communicate effectively with store management regarding department performance and needs.

Skills

Retail leadership

Customer service excellence

Communication skills

Stock management

Organizational skills

Problem solving

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client, a reputable department store in Klerksdorp, North West , is seeking a dedicated and proactive Retail Department Supervisor to oversee a specific section of the store. This role is essential for ensuring operational efficiency, driving sales within the department, and providing exceptional customer service. You will be responsible for leading a small team, managing stock, and upholding visual merchandising standards. This is a fantastic opportunity for an individual with a passion for retail and leadership skills to make a tangible impact. The successful candidate will contribute to a positive shopping atmosphere and ensure customer satisfaction, playing a crucial role in the store's overall success. This hybrid role requires you to be present in-store for key operational periods and offers some flexibility for administrative tasks.

Key Responsibilities

• Supervise and guide the daily activities of department staff.
• Ensure sales targets for the department are met or exceeded.
• Manage inventory levels, including stock takes, replenishment, and loss prevention.
• Maintain high standards of visual merchandising and store presentation within the department.
• Provide excellent customer service, resolving customer issues promptly and effectively.
• Train and develop new and existing department staff on product knowledge and service standards.
• Assist with staff scheduling and performance management.
• Process customer transactions accurately and efficiently.
• Ensure a safe and clean working environment.
• Communicate effectively with store management regarding department performance and needs.

Requirements

• Previous experience in a retail supervisory or team lead role is required.
• Demonstrated ability to lead and motivate a team.
• Strong understanding of retail sales principles and customer service excellence.
• Excellent communication and interpersonal skills.
• Ability to manage stock and inventory effectively.
• Familiarity with POS systems and basic computer skills.
• Flexibility to work a variety of shifts, including weekends and public holidays.
• A proactive and problem-solving approach.
• Good organizational skills and attention to detail.
• Reside in or be able to commute to Klerksdorp, North West .

Benefits

• An annual salary of R , commensurate with experience.
• Performance-based incentives for the department.
• Generous employee discount on store merchandise.
• Opportunities for training and career advancement.
• A supportive team environment.
• Contribution towards a provident fund.
• Exposure to diverse retail operations.
• Work in a well-established retail setting in Klerksdorp .