Retail Operations Manager

Staff Solutions Recruitment; South Africa; On-site; ZAR 520,000 - 750,000; Full time

Job summary

Staff Solutions Recruitment is seeking a Retail Operations Manager for Ballito, Kwazulu Natal. You will lead four Area Managers, oversee day-to-day operations across multiple retail sites, and ensure safe, compliant, high-quality customer service.

The role requires strategic thinking, strong leadership, and the ability to drive initiatives across a regional network while improving efficiency and reporting to the Retail Director.

Qualifications

• Bachelor’s degree in business management, retail, or related field.
• 5+ years in a retail operations role, multi-site experience preferred.
• Strong leadership, stakeholder engagement and financial acumen.

Responsibilities

• Lead and support 4 Area Managers across multiple retail sites.
• Monitor sales, margins, and volume; drive corrective actions.
• Ensure brand, SHEQ compliance and customer service quality.
• Prepare operational and performance reports for the Retail Director.

Skills

Leadership

People management

Analytical thinking

Communication

Strategic planning

Team development

Education

Bachelor's degree in business management or related field

Job description

SUMMARY

An exciting opportunity has opened for a Retail Operations Manager for our client based in Ballito, Kwazulu Natal

POSITION INFO

Primary Responsibilities Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations. Support and manage the Retail Support Officer to deliver outstanding performance. Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans. Translate the Retail Director's strategic objectives into operational plans and guide Area Managers in execution. Ensure all retail sites maintain brand, safety, health, environmental and quality ( SHEQ ) Conduct regular audits and follow-ups. Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites. Provide leadership and support to Area Managers, helping them grow their capabilities. Promote accountability and alignment with company values. Identify and implement operational efficiencies and cost-saving initiatives across the network. Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director , Area Managers, and relevant teams. Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

Requirements of the job

Qualifications, Experience and Knowledge Bachelor's degree in business management , Retail, Operations, or a related field (preferred) 5+ years in a retail operations role, preferably within the retail or FMCG sectors Experience managing multi-site operations Strong people management and stakeholder engagement skills Key Attributes Strategic thinking and execution Leadership and team development Analytical and financial acumen Strong understanding of retail operations and customer service Excellent communication and interpersonal skills Ability to work across diverse geographic areas