Retail Operations Leader: Multi-Site Excellence

Staff Solutions Recruitment; South Africa; On-site; ZAR 520,000 - 750,000; Full time

Job summary

Staff Solutions Recruitment is seeking a Retail Operations Manager for Ballito, Kwazulu Natal. You will lead four Area Managers, oversee day-to-day operations across multiple retail sites, and ensure safe, compliant, high-quality customer service.

The role requires strategic thinking, strong leadership, and the ability to drive initiatives across a regional network while improving efficiency and reporting to the Retail Director.

Qualifications

• Bachelor’s degree in business management, retail, or related field.
• 5+ years in a retail operations role, multi-site experience preferred.
• Strong leadership, stakeholder engagement and financial acumen.

Responsibilities

• Lead and support 4 Area Managers across multiple retail sites.
• Monitor sales, margins, and volume; drive corrective actions.
• Ensure brand, SHEQ compliance and customer service quality.
• Prepare operational and performance reports for the Retail Director.

Skills

Leadership

People management

Analytical thinking

Communication

Strategic planning

Team development

Education

Bachelor's degree in business management or related field

Job description

Staff Solutions Recruitment is seeking a Retail Operations Manager for Ballito, Kwazulu Natal. You will lead four Area Managers, oversee day-to-day operations across multiple retail sites, and ensure safe, compliant, high-quality customer service.

The role requires strategic thinking, strong leadership, and the ability to drive initiatives across a regional network while improving efficiency and reporting to the Retail Director.