Retail Operations Manager

Placements24; Benoni; On-site; ZAR 480,000 - 840,000; Full time

Job summary

Placements24 is seeking a Retail Operations Manager to oversee multiple outlets in Benoni, Gauteng. You will lead store teams, optimize day-to-day operations, and ensure consistent customer experience.

You will drive sales, manage inventories, implement visual standards, and partner with merchandising to execute promotions while controlling costs and budgets.

Responsibilities

• Oversee day-to-day operations of multiple retail stores in the assigned region.
• Develop and implement strategies to drive sales and profitability.
• Lead, coach, and develop store managers and teams.
• Ensure consistent visual merchandising standards across stores.
• Monitor inventory, stock control, and shrinkage reduction.
• Analyze sales data and customer feedback to identify improvements.
• Ensure compliance with health and safety and company policies.
• Collaborate with merchandising and marketing to align promotions.

Job description

About the Role Our client, a prominent and expanding retail group, is looking for a highly motivated and results-driven Retail Operations Manager to oversee their operations in Benoni, Gauteng, ZA . This role is central to ensuring the smooth and efficient functioning of multiple retail outlets, driving sales, enhancing customer experience, and managing store teams. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a deep understanding of operational best practices within the retail sector. You will be instrumental in optimizing store performance, managing inventory, and implementing strategic initiatives to boost profitability and market presence. This is a fantastic opportunity for a seasoned retail leader to make a significant impact in a fast-paced and dynamic environment.

Key Responsibilities

• Manage and optimize the day-to-day operations of multiple retail stores within the assigned region.
• Develop and implement operational strategies to drive sales, increase profitability, and enhance customer satisfaction.
• Lead, coach, and develop store managers and their teams, fostering a high-performance culture.
• Ensure consistent execution of visual merchandising standards and operational procedures across all stores.
• Monitor inventory levels, manage stock control, and implement strategies to minimize shrinkage.
• Analyze sales data, operational reports, and customer feedback to identify areas for improvement.
• Ensure compliance with all health, safety, and company policies and procedures.
• Collaborate with the merchandising and marketing teams to align store operations with promotional activities and brand strategy.
• Manage operational budgets and control expenses effectively.
• Drive initiatives to improve the overall customer shopping experience.