Head of Retail Operations

Placements24; Benoni; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement fund

Employee discounts

Job summary

Placements24 is seeking a Head of Retail Operations to oversee the Benoni/Gauteng store network. You will drive sales performance, optimize store operations, manage staff, and ensure an exceptional customer experience across all outlets.

The role requires deep retail acumen, strong leadership, and a proven ability to manage multi-site operations in a competitive market. Travel within Gauteng and base in/around Benoni are expected.

Qualifications

• The candidate holds a bachelor's degree in a relevant field and has substantial retail leadership experience.
• Minimum of 8 years in retail management, with at least 4 years in a senior leadership role overseeing multiple store locations.
• Proven track record of driving sales growth and improving operational efficiency in a retail environment.
• Strong understanding of retail best practices, inventory management, visual merchandising, and customer relationship management.

Responsibilities

• Develop and implement strategic plans to achieve sales targets and operational objectives for all retail stores in the designated region.
• Oversee day-to-day operations of retail stores with focus on visual merchandising, inventory management, and customer service.
• Lead, mentor, and develop regional managers and store staff to foster a high-performance culture.
• Monitor KPIs such as sales, conversion rates, average transaction value, and customer satisfaction and drive improvements.
• Manage operational budgets for the retail division, ensuring cost control and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations across all stores.
• Collaborate with merchandising, marketing, and HR to execute brand strategies and initiatives.
• Identify opportunities for operational enhancements and implement best practices across the store network.
• Conduct regular store visits and performance reviews to ensure brand consistency and efficiency in Benoni and Gauteng.

Skills

Retail management

Leadership

Strategic planning

Inventory management

Customer service

Budgeting and P&Ls

Education

Bachelor's degree in Business Management or Retail Management

Job description

About the Role

Our client, a well-established national fashion brand, is seeking an experienced and results-driven Head of Retail Operations to oversee their extensive store network within the Benoni, Gauteng region and surrounding areas. This senior management position is responsible for driving sales performance, optimizing store operations, managing staff, and ensuring an exceptional customer experience across all retail outlets. The ideal candidate will possess a deep understanding of retail dynamics, strong leadership capabilities, and a proven ability to manage multi-site operations effectively in the competitive Gauteng market. This role is key to maintaining brand standards and driving commercial success for our client in Benoni.

Key Responsibilities

• Develop and implement strategic plans to achieve sales targets and operational objectives for all retail stores in the designated region.
• Oversee the day-to-day operations of retail stores, ensuring high standards of visual merchandising, inventory management, and customer service.
• Lead, mentor, and develop a team of regional managers and store staff to foster a high-performance culture.
• Monitor key retail KPIs (e.g., sales, conversion rates, average transaction value, customer satisfaction) and implement strategies for improvement.
• Manage operational budgets for the retail division, ensuring cost control and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations across all stores.
• Collaborate with merchandising, marketing, and HR departments to ensure seamless execution of brand strategies and initiatives.
• Identify opportunities for operational enhancements and implement best practices across the store network.
• Conduct regular store visits and performance reviews to ensure brand consistency and operational efficiency in Benoni and Gauteng.

Requirements

• Bachelor's degree in Business Management, Retail Management, or a related field.
• Minimum of 8 years of experience in retail management, with at least 4 years in a senior leadership role overseeing multiple store locations.
• Proven track record of driving sales growth and improving operational efficiency in a retail environment.
• Strong understanding of retail best practices, inventory management, visual merchandising, and customer relationship management.
• Exceptional leadership, team management, and motivational skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Financial acumen with experience in managing retail budgets and P&Ls.
• Willingness to travel extensively within the Gauteng region, with a base in or near Benoni.

Benefits

Our client offers a competitive executive salary, performance-based bonuses, comprehensive medical aid, a retirement fund, and generous employee discounts. This position provides an excellent opportunity for career progression within a reputable retail organization located in Benoni, Gauteng.