Retail Operations Lead – Sandton

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses possible

Career progression and leadership

Employee discounts on store goods

Comprehensive health and wellness

Pension fund contributions

On-the-job training

Job summary

Placements24 in Sandton, Gauteng seeks a Retail Operations Supervisor to oversee daily store operations, staff scheduling, inventory control, and loss prevention. The role requires a strong leadership presence on-site, excellent organizational and problem-solving skills, and the ability to motivate a team.

The successful candidate will ensure compliance with policies, handle customer escalations, and drive store performance with cross-department collaboration in a dynamic retail environment.

Qualifications

• Minimum 3 years in retail operations or supervision.
• Proven experience in staff management and team leadership.
• Strong understanding of inventory management and loss prevention.
• Excellent organizational and problem-solving skills.
• Good communication and interpersonal abilities.
• Proficiency in MS Office and retail software.

Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency.
• Manage staff scheduling, work allocation, and performance monitoring.
• Oversee inventory management, stock counts, replenishment and loss prevention.
• Ensure compliance with health, safety and security regulations.
• Assist in implementing operational policies and procedures.
• Handle customer escalations and resolve operational issues.
• Monitor store performance metrics and report on KPIs.
• Train and mentor staff on procedures and best practices.
• Collaborate with departments to ensure smooth operations.

Skills

Staff management

Team leadership

Communication skills

Interpersonal abilities

Organizational skills

Problem-solving

Tools

MS Office Suite

Retail management software

Job description

Placements24 in Sandton, Gauteng seeks a Retail Operations Supervisor to oversee daily store operations, staff scheduling, inventory control, and loss prevention. The role requires a strong leadership presence on-site, excellent organizational and problem-solving skills, and the ability to motivate a team.

The successful candidate will ensure compliance with policies, handle customer escalations, and drive store performance with cross-department collaboration in a dynamic retail environment.