Retail Operations & Fleet Supervisor

Rightside; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Rightside in Johannesburg, Kempton Park, is seeking an experienced Retail Supervisor to lead the on-site operations and ensure efficient daily activities across day and night shifts.

You will oversee the operations team, implement training, monitor performance, and coordinate with Customer Service to maintain high service levels. The role requires strong communication, planning, and fleet awareness.

Qualifications

• Grade 12 certificate or higher is required.
• Excellent communication skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Reliable and punctual with strong organisational abilities.
• Vehicle and fleet knowledge.
• 3–5 years operational and retail distribution experience.
• Microsoft Office proficiency: Word/Outlook/Excel/PowerPoint.
• Financial and accounting fundamentals.
• HR and payroll knowledge.
• Willing to work overtime.
• Own transport required.

Responsibilities

• Follow all reasonable and legal instructions from Senior Management.
• Be polite, respectful and courteous to everyone you meet.
• Never respond aggressively or rudely, even if provoked.
• Lead and motivate the Operations Team to work efficiently and productively.
• Provide training for all operations staff.
• Arrange regular meetings with the Operations Team to motivate and train staff.
• Supervise daily activities of all operational staff on Dayshift.
• Supervise daily activities on Nightshift.
• Minimise shortages, misroutes and damages.
• Ensure proper handover between Dayshift and Nightshift.
• Discipline staff in your department.
• Monitor staff performance and ensure timely reporting.
• Ensure all daily/weekly/monthly reports are accurate and submitted on time.
• Ensure staff wear full uniform daily.
• Assist Customer Service with requests and queries to ensure customer satisfaction.
• Maintain courteous professionalism in all communications with clients and staff.
• Monitor overtime and ERS daily.
• Coordinate 3rd party linehaul liaison and bookings.
• Arrange direct loads for on-site loading.
• Plan bookings per delivery/date/vehicle.
• Ensure compliance with retail procedures.
• Monitor zone controllers and shift reports.
• P&L loss control on vehicles vs routing.
• Work with Fleet manager/assistant to optimise fleet.
• Maintain interdepartmental communication flow.
• Aim for 98–99% on-time-in-full KPI.

Skills

Communication skills

Problem solving

Organizational skills

Planning skills

Punctual & reliable

Vehicle & fleet knowledge

Microsoft Office

HR & Payroll knowledge

Financial and accounting fundamentals

Overtime willingness

Education

Grade 12 certificate or higher

Job description

Rightside in Johannesburg, Kempton Park, is seeking an experienced Retail Supervisor to lead the on-site operations and ensure efficient daily activities across day and night shifts.

You will oversee the operations team, implement training, monitor performance, and coordinate with Customer Service to maintain high service levels. The role requires strong communication, planning, and fleet awareness.