Zone Operations & Fleet Controller

Rightside; Johannesburg; On-site; ZAR 240,000 - 380,000; Full time

Job summary

Rightside is seeking an experienced Zone Controller for our Johannesburg branch in Kempton Park. The role focuses on leading the Driver & Zone Team, ensuring efficient distribution operations, and maintaining daily reporting, discipline, and service quality across the national scope.

The candidate should have a Grade 12 Certificate, strong communication and leadership skills, and 3–5 years in operational distribution, with proficiency in MS Office and Pivot Tables.

Qualifications

• Grade 12 certificate.
• Excellent communication skills.
• Able to work under pressure and meet deadlines.
• Problem solving skills.
• Must be reliable and punctual.
• Strong organisational and planning skills, such as shift handover plans and execution.
• Vehicle and fleet knowledge.
• 3 to 5 years operational distribution experience required.
• MS Office experience and Pivot Tables knowledge.

Responsibilities

• Follow all reasonable and legal instructions given by Senior Management.
• Be polite, respectful and courteous to everyone you interact with.
• Never respond aggressively or rudely, even if provoked.
• Lead and motivate the Driver & Zone Team to ensure efficiency and productivity.
• Provide training for Driver & assistant staff.
• Arrange regular meetings with Operations Team to motivate, train and get feedback.
• Supervise and monitor daily activities of Drivers & Assistants.
• Minimise shortages, misroutes and damages.
• Update and share reporting data and sheets.
• Discipline staff in your zone.
• Ensure all daily, weekly and monthly reports are accurate and submitted on time.
• Ensure staff wear full uniform daily.
• Assist Customer Service with queries to ensure customer satisfaction.
• Maintain courteous professionalism in communications with Clients, Agents and Staff.
• Monitor overtime and update BOT ERS sheets.
• Work with Fleet manager to optimize fleet.
• Interdepartmental communication flow.
• Familiarise yourself with Retail division operations & bookings.
• Ensure dispatch cutoff times are met daily.
• Monitor staff absenteeism & leave.
• Delivery and Collection SLAs to be maintained.
• Housekeeping.
• Pre-Alerts to be actioned and responded to.
• Monitor and supervise hired staff and timekeeping.
• Vehicle monitoring and tracking.
• Escalate incidents to management & risk management.
• Verbal updating in SQL hourly and daily.
• Update system reason codes.
• Allocate & distribute collections.
• Any reasonable work-related instruction from management.

Skills

Communication Skills

Problem Solving

Work under pressure

Reliability & punctuality

Organisation & planning

Vehicle & fleet knowledge

MS Office & Pivot Tables

Education

Grade 12 Certificate

Tools

MS Office

Pivot Tables

Job description

Rightside is seeking an experienced Zone Controller for our Johannesburg branch in Kempton Park. The role focuses on leading the Driver & Zone Team, ensuring efficient distribution operations, and maintaining daily reporting, discipline, and service quality across the national scope.

The candidate should have a Grade 12 Certificate, strong communication and leadership skills, and 3–5 years in operational distribution, with proficiency in MS Office and Pivot Tables.