Retail Manager

Profile Personnel; Alice; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading retail company in Alice is seeking an experienced Retail Manager to oversee store operations. The role involves staff supervision, customer service excellence, and managing retail operations including stock control and cash handling. Ideal candidates will have 1-3 years of retail management experience, strong communication and people-management skills, and must possess a valid driver’s license and own vehicle. This position requires flexibility in working hours, including weekends and holidays.

Qualifications

• 1-3 years retail management or supervisory experience required.
• Valid driver’s license and own vehicle necessary.
• Textiles background preferred but not mandatory.
• Knowledge of retail operations including stockroom procedures and merchandising.
• Must have a valid driver’s license and own vehicle.

Responsibilities

• Oversee daily operations of the store.
• Supervise retail staff and manage shift planning.
• Deliver high-quality customer service.
• Assist with stock control, receiving, replenishment and visual standards.
• Oversee cash handling, float management and end-of-day reconciliations.
• Monitor store performance, drive sales targets and promotions.

Skills

Customer service skills

Communication skills

People management

Retail operations knowledge

Basic computer literacy

Communication

Loss prevention & safety

Computer literacy

Education

Matric / Grade 12

Retail or Management qualification

Tools

POS systems

Excel

Job description

We are seeking an experienced Retail Manager to oversee the operations of a retail store based in Alice.

Requirements

• Matric / Grade 12 (Retail or Management qualification advantageous).
• 1–3 years retail management, supervisory or assistant management experience.
• Textiles background is preferred, but is not a must.
• Must have a valid driver’s license and own vehicle.
• Strong customer service, communication, and people-management skills.
• Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
• Ability to manage staff performance, address issues, and maintain morale in a busy environment.
• Basic to intermediate computer literacy (POS, Excel, email).
• Willingness to work retail hours, including weekends, public holidays, and shifts.

Key responsibilities

• Oversee the full day-to-day operations of the store
• Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage.
• Deliver excellent customer service and handle escalated customer queries professionally.
• Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
• Oversee cash handling procedures, float management, banking, and end-of-day reconciliations.
• Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
• Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.