Retail General Assistant: Customer Service & Merchandising

Cashbuild Limited; Roodepoort; On-site; ZAR 112,000 - 156,000; Full time

Job summary

Cashbuild Limited is seeking a General Assistant at Hillfox to deliver in-store customer service, merchandize stock, and keep shelves labelled and clean. Responsibilities include assisting customers, resolving simple queries, stocking and maintaining planogram compliance, and ensuring safety and order in your area while working shifts, weekends and public holidays as required.

This role requires clear communication in English and the local language, basic math for price checks, and the ability

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Responsibilities

• Customer Service: Advise and assist Customers on correct products and queries.
• Customer complaints: Assist with and resolve Customer complaints
• Merchandising: Bulk stock area to be merchandised safely and according to Store layout plan
• Merchandising: Ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Safety: Ensure area is free of obstacles and stock is merchandised safely for customers and staff
• Pricing: Correct shelf price labelling within area of responsibility
• Compliance: Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Skills

Customer service

Communication skills

Basic math

Shift work

Under pressure

Job description

Cashbuild Limited is seeking a General Assistant at Hillfox to deliver in-store customer service, merchandize stock, and keep shelves labelled and clean. Responsibilities include assisting customers, resolving simple queries, stocking and maintaining planogram compliance, and ensuring safety and order in your area while working shifts, weekends and public holidays as required.

This role requires clear communication in English and the local language, basic math for price checks, and the ability