Retail General Assistant: Customer Service & Merchandising

Cashbuild Limited; eMalahleni; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Cashbuild Limited General Assistant is responsible for delivering comprehensive customer service in-store, merchandising stock, and ensuring accurate price labelling and housekeeping as per the store layout plan.

Key duties include advising customers, resolving complaints, maintaining safe, merchandised aisles, and ensuring labels are correct while complying with OHSA safety requirements during shifts, weekends, and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year related experience, or Grade 12 with no related work experience.
• Ability to communicate in English and the dominant local language where the job is available.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.

Responsibilities

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.
• Bulk stock area merchandised safely and per store layout plan.
• Ensure your area is fully merchandised according to layout and planograms.
• Keep area free of obstacles and ensure safe access for customers.
• Maintain correct shelf price labelling within area of responsibility.

Skills

Customer service

Communication in English

Stock merchandising

OHSA safety

Teamwork

Education

Grade 10 or NQF 3

Grade 12 with no related work experience

Job description

Cashbuild Limited General Assistant is responsible for delivering comprehensive customer service in-store, merchandising stock, and ensuring accurate price labelling and housekeeping as per the store layout plan.

Key duties include advising customers, resolving complaints, maintaining safe, merchandised aisles, and ensuring labels are correct while complying with OHSA safety requirements during shifts, weekends, and public holidays.