Retail Experience Champion & Customer Loyalty Advocate

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Job summary

Placements24 is seeking a Customer Experience Champion for a Benoni retail store to ensure every shopper interaction is positive, informative, and memorable. You will act as a brand ambassador, engage with customers, resolve issues, and train staff to uphold exceptional service standards.

The role requires a genuine passion for service, a proactive approach, and the ability to foster loyalty across the shopping journey. Weekend availability and a professional demeanor are essential.

Qualifications

• Proven experience in customer service, preferably in a retail environment.
• Excellent communication, listening and interpersonal skills.
• Genuine passion for delivering outstanding customer experiences.
• Strong problem-solving abilities and calm under pressure.
• Ability to work independently and as part of a team.
• Familiarity with retail operations and POS systems is an advantage.
• Flexibility to work weekends and public holidays as required at the Benoni store.
• Positive, empathetic and professional attitude at all times.
• Ability to stand for extended periods and perform light physical duties.
• High school diploma or equivalent.

Responsibilities

• Actively engage with customers to understand their needs and provide personalized assistance.
• Proactively identify and address customer concerns, ensuring swift and satisfactory resolutions.
• Train and mentor store staff on best practices for customer engagement and service excellence.
• Gather customer feedback through various channels and provide insights to management for service improvement.
• Ensure the store environment is welcoming, clean, and inviting for all customers.
• Assist customers with product selection, information, and post-purchase support.
• Manage customer loyalty programs and initiatives to foster repeat business.
• Handle escalated customer issues and complaints with tact and professionalism.
• Collaborate with the sales team to ensure seamless customer journeys from inquiry to purchase.
• Champion a customer-first mindset throughout the entire store operation.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

POS familiarity

Weekend availability

Empathy

Stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

Placements24 is seeking a Customer Experience Champion for a Benoni retail store to ensure every shopper interaction is positive, informative, and memorable. You will act as a brand ambassador, engage with customers, resolve issues, and train staff to uphold exceptional service standards.

The role requires a genuine passion for service, a proactive approach, and the ability to foster loyalty across the shopping journey. Weekend availability and a professional demeanor are essential.