Customer Experience Champion - Retail

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training and development

Hybrid work flexibility

Job summary

Placements24 in Paarl, Western Cape, is seeking a Customer Experience Champion to enhance the shopping journey for patrons. The role focuses on engaging customers, resolving issues, and acting as a brand ambassador in a busy retail environment.

You will work with the store team to foster a customer-first culture, balancing in-store duties with administrative tasks in a hybrid work setup. The ideal candidate will have strong communication, a positive attitude, and a proactive approach to

Qualifications

• Previous experience in customer service, hospitality, or a similar client-facing role.
• Outstanding communication and active listening skills.
• A genuine passion for helping people and creating positive experiences.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Ability to work collaboratively with a team.
• Must be available to work flexible hours, including weekends and some public holidays, as required for the Paarl location.

Responsibilities

• Actively engage with customers to understand their needs and provide assistance.
• Address customer inquiries, concerns, and complaints in a timely and effective manner.
• Provide information about products, services, and store promotions.
• Facilitate a positive and welcoming atmosphere for all shoppers.
• Gather customer feedback and report insights to management for service improvement.
• Assist in training store staff on customer service best practices.
• Support sales associates in ensuring customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.
• Maintain knowledge of store products, policies, and procedures.
• Collaborate with the store team to ensure a seamless customer journey from entry to exit.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Flexibility

Hospitality

Conflict resolution

Education

High school diploma

Job description

About the Role

Our client, a customer-centric retail brand, is seeking an enthusiastic and service-driven Customer Experience Champion to enhance the shopping journey for patrons in Paarl, Western Cape. This role is pivotal in ensuring every customer interaction is positive, memorable, and contributes to brand loyalty. You will be responsible for engaging customers, addressing their needs, resolving issues, and acting as a brand ambassador. The ideal candidate possesses exceptional interpersonal skills, a passion for customer satisfaction, and a proactive approach to problem-solving. This is a unique opportunity to significantly impact the customer experience within our Paarl store and contribute to our reputation for outstanding service. You will work closely with the store team to foster a customer-first culture throughout all touchpoints of the retail environment.

Key Responsibilities

• Actively engage with customers to understand their needs and provide assistance.
• Address customer inquiries, concerns, and complaints in a timely and effective manner.
• Provide information about products, services, and store promotions.
• Facilitate a positive and welcoming atmosphere for all shoppers.
• Gather customer feedback and report insights to management for service improvement.
• Assist in training store staff on customer service best practices.
• Support sales associates in ensuring customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.
• Maintain knowledge of store products, policies, and procedures.
• Collaborate with the store team to ensure a seamless customer journey from entry to exit.

Requirements

• Previous experience in customer service, hospitality, or a similar client-facing role is essential.
• Outstanding communication and active listening skills.
• A genuine passion for helping people and creating positive experiences.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Ability to work collaboratively with a team.
• Must be available to work flexible hours, including weekends and some public holidays, as required for the Paarl location.
• A positive, empathetic, and professional attitude.
• Basic understanding of retail operations is beneficial.
• High school diploma or equivalent.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for training and development in customer service excellence.
• Employee discounts on company products.
• A positive and supportive work environment focused on customer satisfaction in Paarl.
• Hybrid work flexibility allowing for a balance between in-store engagement and administrative tasks.
• Be a key player in shaping the customer's perception of the brand.