Customer Experience Champion - Retail

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Job summary

Placements24 is seeking a Customer Experience Champion for a Benoni retail store to ensure every shopper interaction is positive, informative, and memorable. You will act as a brand ambassador, engage with customers, resolve issues, and train staff to uphold exceptional service standards.

The role requires a genuine passion for service, a proactive approach, and the ability to foster loyalty across the shopping journey. Weekend availability and a professional demeanor are essential.

Qualifications

• Proven experience in customer service, preferably in a retail environment.
• Excellent communication, listening and interpersonal skills.
• Genuine passion for delivering outstanding customer experiences.
• Strong problem-solving abilities and calm under pressure.
• Ability to work independently and as part of a team.
• Familiarity with retail operations and POS systems is an advantage.
• Flexibility to work weekends and public holidays as required at the Benoni store.
• Positive, empathetic and professional attitude at all times.
• Ability to stand for extended periods and perform light physical duties.
• High school diploma or equivalent.

Responsibilities

• Actively engage with customers to understand their needs and provide personalized assistance.
• Proactively identify and address customer concerns, ensuring swift and satisfactory resolutions.
• Train and mentor store staff on best practices for customer engagement and service excellence.
• Gather customer feedback through various channels and provide insights to management for service improvement.
• Ensure the store environment is welcoming, clean, and inviting for all customers.
• Assist customers with product selection, information, and post-purchase support.
• Manage customer loyalty programs and initiatives to foster repeat business.
• Handle escalated customer issues and complaints with tact and professionalism.
• Collaborate with the sales team to ensure seamless customer journeys from inquiry to purchase.
• Champion a customer-first mindset throughout the entire store operation.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

POS familiarity

Weekend availability

Empathy

Stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the Role

Our client is actively seeking a dedicated Customer Experience Champion for their retail store located in Benoni , Gauteng. This pivotal role focuses on ensuring every customer interaction is positive, memorable, and exceeds expectations. As the Customer Experience Champion, you will be a brand ambassador, proactively engaging with customers, addressing their needs, and resolving any issues with professionalism and empathy. You will work closely with the store team to instill a customer-centric culture throughout the operation. This position requires exceptional interpersonal skills, a genuine passion for service, and a proactive approach to enhancing the overall shopping journey. We are looking for an individual who can significantly contribute to customer loyalty and satisfaction in the Benoni area.

Key Responsibilities

• Actively engage with customers to understand their needs and provide personalized assistance.
• Proactively identify and address customer concerns, ensuring swift and satisfactory resolutions.
• Train and mentor store staff on best practices for customer engagement and service excellence.
• Gather customer feedback through various channels and provide insights to management for service improvement.
• Ensure the store environment is welcoming, clean, and inviting for all customers.
• Assist customers with product selection, information, and post-purchase support.
• Manage customer loyalty programs and initiatives to foster repeat business.
• Handle escalated customer issues and complaints with tact and professionalism.
• Collaborate with the sales team to ensure seamless customer journeys from inquiry to purchase.
• Champion a customer-first mindset throughout the entire store operation.

Requirements

• Proven experience in customer service, preferably in a retail environment.
• Exceptional communication, listening, and interpersonal skills.
• A Genuine passion for delivering outstanding customer experiences.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Ability to work effectively both independently and as part of a team.
• Familiarity with retail operations and POS systems is an advantage.
• Flexibility to work a schedule that includes weekends and some public holidays, as required by the store's operational needs in Benoni .
• A positive, empathetic, and professional attitude at all times.
• Ability to stand for extended periods and perform light physical duties.
• High school diploma or equivalent.

Benefits

• This role offers a competitive salary with opportunities for performance-based rewards.
• Our client provides comprehensive medical aid and retirement fund options.
• You will receive extensive training in customer service excellence and gain valuable experience in fostering customer loyalty.
• This is a fantastic opportunity to make a tangible impact on customer satisfaction within a supportive retail environment.