Store CX Maestro — Elevate Customer Experience

Placements24; Benoni; On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Staff discounts on merchandise

Career growth opportunities

Friendly team environment

Job summary

Placements24 in Benoni seeks a Retail Customer Experience Champion to ensure positive customer interactions and a memorable shopping journey. You will address inquiries, resolve issues, educate customers on products, and support the sales team to meet store targets.

The ideal candidate is empathetic, service-oriented, and capable of thriving in a busy retail environment, with availability to work varied shifts in Gauteng.

Qualifications

• Experience in customer service, hospitality, or a retail role.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure.
• Empathetic and patient demeanor.
• Willingness to work weekends/holidays in Benoni.
• Basic computer skills.
• Residency or commuting to Benoni.

Responsibilities

• Serve as the primary contact for customer inquiries, feedback, and complaints.
• Engage with customers to understand needs and ensure a positive shopping experience.
• Resolve issues and escalate when necessary.
• Educate customers on products, services, and policies.
• Identify opportunities to delight customers and foster loyalty.
• Assist sales team to achieve store targets with strong support.
• Maintain a welcoming store atmosphere and report insights to management.
• Stay updated on product knowledge and promotions.
• Handle customer transactions accurately and efficiently.

Skills

Customer service experience

Interpersonal communication

Problem solving

Empathetic demeanor

Team collaboration

Flexibility with shifts

Basic computer skills

Residency in Benoni

Tools

POS/retail software

Job description

Placements24 in Benoni seeks a Retail Customer Experience Champion to ensure positive customer interactions and a memorable shopping journey. You will address inquiries, resolve issues, educate customers on products, and support the sales team to meet store targets.

The ideal candidate is empathetic, service-oriented, and capable of thriving in a busy retail environment, with availability to work varied shifts in Gauteng.