Retail Customer Experience Champion

Placements24; Benoni; On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Staff discounts on merchandise

Career growth opportunities

Friendly team environment

Job summary

Placements24 in Benoni seeks a Retail Customer Experience Champion to ensure positive customer interactions and a memorable shopping journey. You will address inquiries, resolve issues, educate customers on products, and support the sales team to meet store targets.

The ideal candidate is empathetic, service-oriented, and capable of thriving in a busy retail environment, with availability to work varied shifts in Gauteng.

Qualifications

• Experience in customer service, hospitality, or a retail role.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure.
• Empathetic and patient demeanor.
• Willingness to work weekends/holidays in Benoni.
• Basic computer skills.
• Residency or commuting to Benoni.

Responsibilities

• Serve as the primary contact for customer inquiries, feedback, and complaints.
• Engage with customers to understand needs and ensure a positive shopping experience.
• Resolve issues and escalate when necessary.
• Educate customers on products, services, and policies.
• Identify opportunities to delight customers and foster loyalty.
• Assist sales team to achieve store targets with strong support.
• Maintain a welcoming store atmosphere and report insights to management.
• Stay updated on product knowledge and promotions.
• Handle customer transactions accurately and efficiently.

Skills

Customer service experience

Interpersonal communication

Problem solving

Empathetic demeanor

Team collaboration

Flexibility with shifts

Basic computer skills

Residency in Benoni

Tools

POS/retail software

Job description

About the Role

Our client, a beloved brand known for its exceptional customer service, is seeking a dedicated Retail Customer Experience Champion for their store in Benoni, Gauteng . This role is paramount in ensuring every customer interaction is positive, memorable, and aligns with the company's high standards. You will be responsible for enhancing the overall shopping experience, addressing customer concerns, and proactively identifying opportunities to delight customers. The ideal candidate is an empathetic communicator, passionate about service excellence, and adept at resolving issues. This is a customer-facing role based entirely in our Benoni store, offering a fantastic opportunity to impact customer loyalty and satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, feedback, and complaints.
• Proactively engage with customers to understand their needs and ensure a positive shopping experience.
• Resolve customer issues and complaints efficiently and effectively, escalating when necessary.
• Educate customers on products, services, and company policies to enhance their understanding.
• Identify opportunities to go above and beyond for customers, fostering loyalty and advocacy.
• Assist the sales team in achieving store sales targets by providing exceptional support.
• Maintain a welcoming and inviting store atmosphere.
• Gather customer feedback and report insights to management to drive service improvements.
• Stay updated on product knowledge and promotional activities.
• Handle customer transactions with accuracy and efficiency.

Requirements

• Previous experience in customer service, hospitality, or a customer-facing retail role.
• Exceptional interpersonal and communication skills, with a genuine passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Empathetic and patient demeanor.
• Ability to work collaboratively within a team environment.
• Flexibility to work varied shifts, including weekends and public holidays, in Benoni, Gauteng .
• A positive and proactive attitude towards customer service.
• Basic computer proficiency.
• Residency in or willingness to commute to Benoni .

Benefits

• Competitive remuneration package.
• Opportunities to develop advanced customer service and conflict resolution skills.
• Staff discounts on a wide range of merchandise.
• A supportive and customer-centric work environment.
• Be instrumental in shaping the customer experience in Benoni .
• Potential for career growth into customer service management roles.