Retail Cashier & Customer Experience Pro

Clicks Group Limited; Roodepoort; On-site; ZAR 156,000 - 234,000; Full time

Job summary

Clicks Group in Roodepoort is seeking a customer-focused retail assistant to support in-store operations, cash handling, and clubcard enrollment. You will ensure accurate scanning, promote promotions, and deliver friendly service in line with our brand standards.

Knowledge of basic maths, FMCG retail background, and the ability to work as part of a team are essential. Desirable: Grade 12 with Maths and English at 50% or higher.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable: Maths 50% and English 50% at Grade 12 level
• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising

Problem-solving

Customer service

Teamwork

Following instructions

Persuading and influencing

Coping with pressures

Education

Grade 12 Maths (50%)

Grade 12 English (50%)

Job description

Clicks Group in Roodepoort is seeking a customer-focused retail assistant to support in-store operations, cash handling, and clubcard enrollment. You will ensure accurate scanning, promote promotions, and deliver friendly service in line with our brand standards.

Knowledge of basic maths, FMCG retail background, and the ability to work as part of a team are essential. Desirable: Grade 12 with Maths and English at 50% or higher.