Branch Manager

Placements24; Durban; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary and commission/bonu

Medical aid and retirement savings

Extensive training and career develop

Employee discounts and perks

Supportive and team-oriented branch

Job summary

Placements24 in Durban is seeking a motivated Branch Manager to lead a frontline team and oversee day-to-day operations, ensuring top-notch customer service. The role emphasizes driving sales, managing staff, inventory, and budgets while maintaining regulatory compliance and a positive work environment.

Candidates should bring leadership, communication skills, and a proven track record in service industries within KwaZulu-Natal.

Qualifications

• Experience leading a branch or supervisory role in a service-oriented industry.
• Proven track record of meeting sales and customer service objectives.
• Strong leadership and communication skills.
• Budgeting and cost-control experience.
• Familiarity with the Durban market and KwaZulu-Natal region.

Responsibilities

• Manage daily branch operations, ensuring high standards of customer service and efficiency.
• Lead, train, and motivate branch staff to achieve individual and team goals.
• Drive sales initiatives and achieve branch revenue targets.
• Oversee inventory management, cash handling, and adherence to company policies.
• Handle customer inquiries, complaints, and escalations effectively.
• Ensure compliance with all regulatory requirements and security protocols.

Skills

Leadership

Customer service

Sales targets

Budgeting

Interpersonal skills

Tools

POS systems

Cash handling

Job description

About the Role

Our client is looking for a motivated and customer-focused Branch Manager to lead their team in Durban . This role is responsible for overseeing all aspects of branch operations, ensuring exceptional customer service, achieving sales targets, and managing staff effectively. The ideal candidate will have strong leadership skills, a passion for service excellence, and a solid understanding of retail or service industry operations within the KwaZulu-Natal region. You will be a key player in driving branch performance and maintaining a positive work environment.

Key Responsibilities

• Manage daily branch operations, ensuring high standards of customer service and efficiency.
• Lead, train, and motivate branch staff to achieve individual and team goals.
• Drive sales initiatives and achieve branch revenue targets.
• Oversee inventory management, cash handling, and adherence to company policies.
• Handle customer inquiries, complaints, and escalations effectively.
• Ensure compliance with all regulatory requirements and security protocols.

Requirements

• Proven experience as a Branch Manager or in a supervisory/management role within a service-oriented industry.
• Demonstrated success in meeting sales and customer service objectives.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage budgets and operational costs effectively.
• Familiarity with the Durban market and its customer base.
• Proficiency in point-of-sale systems and basic financial management.

Benefits

• Competitive salary and commission/bonus structure.
• Medical aid and retirement savings plan.
• Extensive training and career development opportunities.
• Employee discounts and perks.
• A supportive and team-oriented branch environment.