Retail Bank Manager

Placements24; Randburg; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Training & development programs

Career advancement opportunities

Performance-based bonuses

Job summary

Placements24 is seeking an experienced Retail Bank Manager to lead our Randburg branch operations. You will drive customer service excellence, manage staff, meet sales targets, and ensure regulatory compliance while optimizing operational efficiency.

The ideal candidate has a proven leadership track record in retail banking, strong people skills, and the ability to develop local market strategies. The role offers a supportive environment with growth opportunities within a leading financial

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• 5+ years in retail banking with at least 2 years in a management/supervisory role.
• Proven track record in sales management and achieving branch performance goals.
• In-depth knowledge of retail banking products, services, and regulatory requirements.

Responsibilities

• Oversee daily branch operations, ensuring efficient service delivery and adherence to policies.
• Manage and motivate branch staff to achieve sales and service targets.
• Develop and implement local marketing and business development strategies.
• Ensure compliance with banking laws, regulations, and internal procedures.

Skills

Leadership

Sales management

Customer service

Communication

CRM systems

Banking software

Coaching

Regulatory knowledge

Education

Bachelor's degree in Business Administration/ Finance/ related field

Job description

About the Role

Our client is looking for a dynamic and experienced Retail Bank Manager to lead their branch operations in Randburg. This leadership role involves managing all aspects of branch performance, including customer service, sales targets, staff development, and operational efficiency within the Banking & Finance sector. You will be responsible for driving business growth, fostering a positive customer experience, and ensuring compliance with all banking regulations. The ideal candidate is a strong leader with a passion for customer service and a proven track record in retail banking management.

Key Responsibilities

• Oversee daily branch operations, ensuring efficient service delivery and adherence to policies.
• Manage and motivate branch staff to achieve sales and service targets.
• Develop and implement local marketing and business development strategies.
• Ensure compliance with all banking laws, regulations, and internal procedures.
• Handle complex customer inquiries and resolve escalated issues effectively.
• Conduct performance reviews and provide coaching to branch personnel.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a management or supervisory role.
• Proven track record in sales management and achieving branch performance goals.
• In-depth knowledge of retail banking products, services, and regulatory requirements.
• Strong leadership, communication, and interpersonal skills.
• Experience with banking software and CRM systems.

Benefits

• Competitive salary and attractive performance-based bonuses.
• Comprehensive medical and retirement benefits.
• Extensive training and professional development opportunities.
• Opportunities for career advancement within a reputable bank.
• Manage a key branch in the vibrant area of Randburg .