Retail Bank Manager

Placements24; East London; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Leadership training

Career progression

Autonomy in role

Job summary

Placements24 client in East London seeks an experienced Retail Bank Manager to lead branch operations, drive profitability, and deliver excellent customer service within the local community.

You will manage sales, operations, and staff, ensuring compliance with bank policies while building a high-performance team and a strong sales culture. A Bachelor's degree and at least five years in retail banking management are required.

Qualifications

• Bachelor's degree in business, finance, marketing, or related field.
• Minimum 5 years of retail banking management experience.
• Strong knowledge of SA retail banking products and regulatory environment.

Responsibilities

• Lead and motivate branch team to meet sales targets for retail products.
• Ensure branch compliance with bank policies and regulatory rules.
• Deliver exceptional customer service and resolve issues promptly.
• Oversee daily operations: cash, security, risk management.
• Recruit, train, and performance-manage branch staff.
• Develop local marketing to drive customer acquisition and retention.

Skills

Leadership

Sales target achievement

Customer service

Staff management

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Job description

Our client is seeking a dynamic and experienced Retail Bank Manager to lead their branch operations in East London. This leadership role is responsible for overseeing all aspects of branch performance, including customer service, sales generation, operational efficiency, and staff management. You will be pivotal in driving branch profitability, fostering a strong sales culture, and ensuring a superior customer experience within the local community. This is an excellent opportunity for a proven leader in the banking sector to make a significant impact and advance their career in the Eastern Cape.

Key Responsibilities

• Manage and motivate a branch team to achieve sales targets for all retail banking products and services.
• Ensure the branch operates efficiently and complies with all bank policies, procedures, and regulatory requirements.
• Provide exceptional customer service and resolve complex customer issues promptly.
• Oversee daily branch operations, including cash management, security procedures, and risk mitigation.
• Recruit, train, develop, and performance-manage branch staff.
• Develop and implement local marketing initiatives to drive customer acquisition and retention.

Requirements

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking management, with a proven track record of success in sales and operations.
• Strong understanding of retail banking products, services, and the regulatory environment in South Africa.
• Excellent leadership, team management, and coaching skills.
• Proven ability to drive sales performance and achieve branch objectives.
• Exceptional customer service orientation and problem-solving abilities.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for leadership training and career progression within the bank.
• A challenging and rewarding role with significant autonomy.
• Integral part of the East London business community, serving its residents.