Retail Associate - POS & Customer Experience

Clicks Group Limited

Rosebank

On-site

ZAR 134,000 - 201,000

Full time

7 days ago

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Job summary

Clicks Group Limited is seeking a Permanent position in Rosebank to deliver service excellence through efficient POS operations, cash handling and merchandising in-store. You will promote clubcard participation, assist customers, and maintain product knowledge to support sales targets.

The role emphasizes accurate transactions, customer service, and brand representation as part of Clicks Group Limited’s store team in Rosebank, with a focus on merchandising standards and customer experience.

Qualifications

Basic maths calculations.
Retail/FMCG background and understanding of merchandising and promotions principles.
Understanding of stock management procedures.
Knowledge of customer service excellence.

Responsibilities

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers 'feel good and pay less'.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.