Retail Assistant Manager

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Career development

Medical aid contribution

Job summary

Placements24 in Klerksdorp, South Africa, is seeking a motivated Retail Assistant Manager to support the Store Manager in overseeing daily operations and staff, driving sales, and ensuring excellent customer service.

You will lead by example, manage shifts, monitor performance, and maintain store appearance and stock levels. This role offers hands-on leadership development and a collaborative team environment in the North West province.

Qualifications

• Proven retail supervisory experience is required.
• Strong customer service and sales focus.
• Ability to lead and motivate a team.

Responsibilities

• Assist Store Manager with daily operations, opening/closing, and staff supervision.
• Support sales team with guidance, training, and motivation to hit targets.
• Ensure excellent customer service and address feedback promptly.
• Maintain store appearance, merchandising, cleanliness, and organization.
• Manage inventory and stock takes; process shipments.
• Uphold policies on loss prevention, safety, and standards.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Team motivation

POS proficiency

Tools

POS systems

Job description

About the Role

Our client is looking for a motivated and experienced Retail Assistant Manager to support the Store Manager in overseeing operations and staff at their Klerksdorp location. You will play a vital role in driving sales, ensuring operational efficiency, and providing exceptional customer service. This position is ideal for an aspiring retail leader looking to gain hands-on experience in management, contribute to a positive team environment, and help achieve store goals within the North West province. You will be instrumental in fostering a customer-centric culture and ensuring the smooth day-to-day running of the store.

Key Responsibilities

• Assist the Store Manager in daily operations, including opening and closing procedures, staff supervision, and sales performance monitoring.
• Support the sales team by providing guidance, training, and motivation to achieve individual and store targets.
• Ensure all customers receive outstanding service, addressing any concerns or feedback promptly and professionally.
• Maintain store appearance, including visual merchandising standards, cleanliness, and organization.
• Manage inventory levels, including processing incoming shipments and conducting regular stocktakes.
• Uphold company policies and procedures regarding loss prevention, safety, and operational standards.

Requirements

• Proven experience in a retail environment, with at least 2 years in a supervisory or leadership role.
• Strong understanding of retail sales principles and customer service best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively as part of a team and motivate others.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary and potential for performance-based incentives.
• Employee discounts on products and services.
• Opportunities for professional development and career progression.
• A supportive and dynamic team environment.
• Contribution towards medical aid for qualifying employees.