Restaurant Supervisor: Lead Service & Guest Experience

eJobDesign; Stellenbosch; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

15 working days leave per annum

Training and development opportunities

Remuneration package including risk/福利

Job summary

Stellenbosch Hotel is looking for a Restaurant Supervisor to oversee daily restaurant operations, deliver an exceptional guest experience, and lead the restaurant team. You will coordinate shifts, manage stock, handle guest queries and complaints, and ensure service standards align with the hotel’s values.

The role requires a hospitality qualification at NQF 5, at least one year in a supervisor role, and strong knowledge of food, wine, and waiter skills.

Qualifications

• Minimum one year experience as a Restaurant Supervisor
• Hospitality Qualification from an accredited academic institution level NQF 5
• WSET Level 1 – advantageous
• Must be able to handle guest complaints and make decisions
• Must be able to work shifts (late & early) and weekends
• Good knowledge of food; wine and waiter skills
• Basic Barista skills are required
• Ability to control stock and perform monthly stock take
• Strong communication skills and telephone etiquette
• Willing to help out where needed
• Must be customer service orientated
• Must be able to work under pressure
• Symphony experience is required
• Clean credit check / clean criminal record

Responsibilities

• Oversee daily restaurant operations and ensure smooth, high-quality guest service
• Lead, support and motivate restaurant team; coordinate shifts
• Manage stock and monthly stock takes; handle guest queries and complaints
• Assist with food, wine and beverage service; ensure alignment with hotel standards

Job description

Stellenbosch Hotel is looking for a Restaurant Supervisor to oversee daily restaurant operations, deliver an exceptional guest experience, and lead the restaurant team. You will coordinate shifts, manage stock, handle guest queries and complaints, and ensure service standards align with the hotel’s values.

The role requires a hospitality qualification at NQF 5, at least one year in a supervisor role, and strong knowledge of food, wine, and waiter skills.