Restaurant Supervisor

Placements24; East London; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Tips

Meal discounts

Career growth

Staff meals

Job summary

Placements24 in East London is seeking a dynamic Restaurant Supervisor to lead daily front-of-house operations. You will manage staff, ensure friendly, prompt service, handle guest inquiries, and uphold the restaurant’s service standards to maintain a positive dining atmosphere.

The ideal candidate has at least two years in a supervisory role in hospitality, strong communication skills, and the ability to multi-task under pressure.

Qualifications

• Minimum 2 years in a supervisory or leadership role in the restaurant industry.
• Excellent knowledge of food and beverage service, including menu items and pairings.
• Strong communication and interpersonal skills; ability to motivate a team.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and commitment to customer satisfaction.
• High school diploma or equivalent; hospitality certifications are a plus.

Responsibilities

• Supervise and coordinate the daily activities of the restaurant's front-of-house staff.
• Ensure prompt, efficient, and friendly service to all guests, meeting service standards.
• Handle guest requests, inquiries, and complaints effectively and professionally.
• Train new service staff on menu knowledge, service procedures, and restaurant policies.
• Maintain cleanliness and organization of the dining area and service stations.
• Assist with inventory management and opening/closing procedures.

Skills

Leadership

Customer service

Communication skills

Team motivation

Education

High school diploma or equivalent

Hospitality certifications (a plus)

Job description

About the Role

Our client is looking for an energetic and service-oriented Restaurant Supervisor to join the team at a vibrant eatery in East London . This role involves overseeing daily restaurant operations, managing front-of-house staff, ensuring exceptional customer service, and maintaining a positive dining atmosphere. You will be responsible for leading the service team, handling guest inquiries, and ensuring smooth service flow, contributing to the restaurant's success and reputation. The ideal candidate has a strong work ethic and a passion for hospitality.

Key Responsibilities

• Supervise and coordinate the daily activities of the restaurant's front-of-house staff.
• Ensure prompt, efficient, and friendly service to all guests, meeting service standards.
• Handle guest requests, inquiries, and complaints effectively and professionally.
• Train new service staff on menu knowledge, service procedures, and restaurant policies.
• Maintain cleanliness and organization of the dining area and service stations.
• Assist with inventory management and opening/closing procedures.

Requirements

• Minimum of 2 years of experience in a supervisory or leadership role within the restaurant industry.
• Excellent knowledge of food and beverage service, including menu items and pairings.
• Strong communication and interpersonal skills, with the ability to motivate a team.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• A positive attitude and a strong commitment to customer satisfaction.
• High school diploma or equivalent; hospitality certifications are a plus.

Benefits

• Competitive hourly wage and potential for tips.
• Employee discounts on meals and beverages.
• Opportunities for career growth within the restaurant group.
• Staff meals provided during shifts.
• A friendly and fast-paced work environment in East London.