Restaurant Supervisor

Vineyard; Stellenbosch; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

15 working days leave per annum

Training and development opportunities

Risk benefits

Job summary

Stellenbosch Hotel in Stellenbosch is seeking a Restaurant Supervisor for permanent, monthly-paid employment. You will oversee daily restaurant operations, lead the team, coordinate shifts, manage stock, and handle guest queries to ensure exceptional guest experiences.

The role requires a hospitality qualification, 1+ year in a supervisory role, and strong communication skills. WSET1 is advantageous; shift work and weekend availability are expected.

Qualifications

• Hospitality qualification from an accredited institution (NQF 5).
• Minimum one year experience as Restaurant Supervisor.
• WSET Level 1 – advantageous.
• Ability to handle guest complaints and make decisions.
• Able to work shifts, weekends and late/early shifts.

Responsibilities

• Oversee daily restaurant operations and guest experience.
• Lead, support and motivate the restaurant team and coordinate shifts.
• Manage stock and monthly stock takes; handle queries and complaints.
• Assist with food, wine and beverage service and maintain standards.

Skills

Guest service orientation

Communication skills

Decision making under pressure

Shift coordination

Wine and food knowledge

Customer complaint handling

Barista basics

Education

Hospitality Qualification (NQF 5)

Tools

WSET Level 1

Job description

Restaurant Supervisor

(Monthly Paid)

Permanent

Stellenbosch

People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

As a Restaurant Supervisor, you will oversee the daily operations of the restaurant, ensuring smooth and efficient service while delivering an exceptional guest experience. You will lead, support, and motivate the restaurant team, coordinate shifts, manage stock and monthly stock takes, handle guest queries and complaints, and ensure that service standards are consistently maintained. You will also assist with food, wine and beverage service, support the team where needed, and ensure that the restaurant operates in line with the hotel’s standards and values.

Requirements

• Hospitality Qualification from an accredited academic institution level NQF 5
• Minimum one year experience as a Restaurant Supervisor
• WSET Level 1 – advantageous
• Must be able to handle guest complaints and make decisions
• Must be able to work shifts (late & early) and weekends
• Good knowledge of food; wine and waiter skills
• Basic Barista skills are required
• Ability to control stock and perform monthly stock take
• Strong communication skills and telephone etiquette
• Willing to help out where needed
• Must be customer service orientated
• Must be able to work under pressure
• Symphony experience is required
• Clean credit check / clean criminal record

Competencies

• Devotion to quality
• Result-oriented
• Client-focused
• Initiative
• Listening skills
• Structuring
• Vitality
• Analysing and forming opinions

We offer

• An empowering environment.
• A remuneration package including risk benefits
• 15 working days leave per annum
• Other company benefits
• Training and development opportunities

Only short-listed external applicants will be contacted

Please apply by no later than close of business on 19 August 2026