Hotel Operations Supervisor

Placements24; Soweto; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Team-oriented environment

Job summary

Placements24 seeks a proactive Hotel Operations Supervisor in Soweto to oversee housekeeping, F&B support and maintenance, ensuring smooth daily operations and guest satisfaction.

The role demands strong leadership, staff management, and the ability to uphold high service standards while coordinating with other departments to enhance the guest experience. A team-focused, solution-driven approach is essential.

Qualifications

• Minimum of 3 years in hotel operations or a supervisory role.
• Ability to manage and motivate a team.
• Strong understanding of hotel operations including housekeeping and F&B support.
• Excellent organizational and problem-solving skills.
• Good communication and interpersonal abilities.

Responsibilities

• Supervise daily hotel operations across designated departments, ensuring efficiency and quality.
• Manage and train operational staff, ensuring adherence to hotel standards and procedures.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards.
• Assist with inventory management, ordering supplies and controlling costs.
• Address guest concerns promptly and collaborate with other departments for a cohesive guest experience.

Skills

Leadership

Team management

Problem-solving

Communication

Guest service orientation

Job description

About the Role

Our client is seeking a proactive and experienced Hotel Operations Supervisor to join their team in Soweto . This role involves overseeing various operational departments, including housekeeping, F&B service support, and general hotel maintenance, to ensure smooth daily functions and exceptional guest experiences. You will be instrumental in maintaining high standards of service, managing staff, and contributing to the overall success of the hotel. The ideal candidate possesses strong leadership and problem-solving skills.

Key Responsibilities

• Supervise daily operations across designated hotel departments, ensuring efficiency and quality.
• Manage and train operational staff, ensuring adherence to hotel standards and procedures.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
• Assist with inventory management, ordering supplies and controlling operational costs.
• Address guest concerns and operational issues promptly and effectively.
• Collaborate with other department heads to ensure a cohesive guest experience.

Requirements

• Minimum of 3 years of experience in hotel operations or a supervisory role within the hospitality industry.
• Proven ability to manage and motivate a team.
• Strong understanding of hotel operations, including housekeeping and F&B support.
• Excellent organizational and problem-solving skills.
• Good communication and interpersonal abilities.
• Flexibility to work varied shifts, including evenings and weekends.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Opportunities for professional growth within hotel management.
• Exposure to diverse operational challenges and guest service scenarios.
• Employee discounts on hotel services.
• A supportive and team-focused work environment.