Restaurant Operations Supervisor — Pilot Software

Staff Solutions; Oos-Kaap; On-site; ZAR 89,000 - 123,000; Full time

Job summary

Staff Solutions is seeking a proactive junior operations administrator to support daily business management and franchise operations. You will assist with procedures, monitor staff performance, and ensure high customer service while handling administrative tasks.

The role requires experience with Pilot Software, strong communication, and the ability to work independently or in a team. Shifts include morning and afternoon/evening slots, with training and onboarding as part of the process.

Qualifications

• Previous franchise experience is essential.
• Pilot Software experience is essential.
• Good computer literacy and administrative skills.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and a high level of accuracy.
• A professional attitude with a strong sense of responsibility and accountability.
• Willingness and ability to work shifts.

Responsibilities

• Assist with the day-to-day management and operations of the business.
• Support the implementation and maintenance of operational procedures and standards.
• Monitor staff performance and assist with staff coordination and supervision.
• Ensure excellent customer service and handle customer queries or complaints professionally.
• Use Pilot Software to perform relevant operational and administrative tasks.
• Assist with daily reporting, record-keeping, and general administration.
• Monitor operational activities and report any issues to senior management.
• Ensure compliance with company policies, procedures, and franchise requirements.
• Assist with stock control and other operational duties.
• Maintain a professional and productive working environment.
• Perform any additional duties reasonably required by management.

Skills

Communication skills

Organisational skills

Problem solving

Attention to detail

Teamwork

Independence

Professional attitude

Accountability

Shift work

Tools

Pilot Software

Job description

Staff Solutions is seeking a proactive junior operations administrator to support daily business management and franchise operations. You will assist with procedures, monitor staff performance, and ensure high customer service while handling administrative tasks.

The role requires experience with Pilot Software, strong communication, and the ability to work independently or in a team. Shifts include morning and afternoon/evening slots, with training and onboarding as part of the process.