Resort Promotions & Guest Experience Lead

Edge Executive Search Group; Johannesburg; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Edge Executive Search Group is seeking a Resort Promotions & Events Manager in Johannesburg. This dynamic role involves managing promotions, events, and customer engagement initiatives within a bustling resort and gaming operation.

The ideal candidate will execute marketing strategies, coordinate entertainment, and engage guests while ensuring brand excellence. A background in hospitality or event marketing is essential for success in this fast-paced environment.

Qualifications

• Experience in promotions, events, hospitality, gaming, or entertainment marketing.
• Strong event planning and promotional execution capabilities.
• Excellent customer service and communication skills.
• Experience managing social media and digital engagement.
• Ability to create engaging marketing content.
• Strong organizational and multitasking ability.
• Operational awareness within hospitality or gaming environments.

Responsibilities

• Manage the Winners Circle guest engagement desk and loyalty experience.
• Execute on-site promotions, gaming activations, and entertainment events.
• Develop and maintain the resort promotions and events calendar.
• Coordinate promotional collateral, décor, branding, and event logistics.
• Oversee social media pages and online reputation management.
• Create marketing content including copy, photography, and video.
• Coordinate entertainment bookings, activations, and special events.
• Monitor resort branding, screens, music, and promotional visibility.

Skills

Promotional execution

Event planning

Customer service

Social media management

Digital content creation

Organizational skills

Collaboration

Attention to detail

Job description

Edge Executive Search Group is seeking a Resort Promotions & Events Manager in Johannesburg. This dynamic role involves managing promotions, events, and customer engagement initiatives within a bustling resort and gaming operation.

The ideal candidate will execute marketing strategies, coordinate entertainment, and engage guests while ensuring brand excellence. A background in hospitality or event marketing is essential for success in this fast-paced environment.