Resort Entertainment Director: Family & Guest Experience

Beekman Group; Brits; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Dikhololo Resort outside Brits, North West Province, South Africa, seeks an Entertainment Manager to plan entertainment and coordinate social and cultural events, serving as the main information source for guests on property activities and ensuring an enjoyable experience.

The role requires pro-active customer service, effective team leadership, and upselling of resort areas to brands, businesses, communities, and schools, while maintaining high appearance and service standards.

Qualifications

• Matric or Grade 12 (Compulsory) including Child minding (Advantage)
• Valid Driver’s Licence
• Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment - leading kids and family games and activities
• Experience leading and motivating a team
• Computer literacy and Audio visual expertise
• Familiar with Health, Safety, Security including First Aid
• High energy levels with a passion for working with the public & particularly children
• Experience working within a multi-cultural environment and multi genders
• Prepared to work outside of normal office hours including working on public holidays, weekends and during high season periods
• Bilingual in Afrikaans & English

Responsibilities

• Plan various types of entertainment and activities at Dikhololo Resort and for ensuring that all social and cultural events are well coordinated.
• Act as the main source of information for the guests as it relates to on property activities and events and is responsible for ensuring that guests have an enjoyable experience.
• To be pro-active and use initiative with customer service and complaints
• Upsell all Resort areas including promote brand to business, events, communities, schools, charity and other
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Maintain at all times the highest standard of appearance and skills, according to Company Policy

Job description

Dikhololo Resort outside Brits, North West Province, South Africa, seeks an Entertainment Manager to plan entertainment and coordinate social and cultural events, serving as the main information source for guests on property activities and ensuring an enjoyable experience.

The role requires pro-active customer service, effective team leadership, and upselling of resort areas to brands, businesses, communities, and schools, while maintaining high appearance and service standards.