Resort Operations Leader: Guest Experience and Growth

Placements24; Mtubatuba Local Municipality; On-site; ZAR 650,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Life insurance

Retirement fund

Staff discounts

Job summary

Placements24 is seeking an experienced Operations Manager for a premier coastal resort in Richards Bay, KwaZulu-Natal. You will lead day-to-day resort operations across Front Office, Housekeeping, F&B and Maintenance to deliver exceptional guest experiences while driving profitability.

Ideal candidates have 5+ years in senior hospitality operations, a degree in Hospitality Management, and proven budgeting and leadership capabilities. Flexibility to work weekends/holidays is required.

Qualifications

• Minimum 5 years in a senior operational management role within hospitality.
• Degree in Hospitality Management or related field advantageous.
• Proven Budgeting, P&L management and cost-control experience.
• Strong leadership, problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee operations of Front Office, Housekeeping, F&B, and Maintenance.
• Ensure high-quality guest services and satisfaction across touchpoints.
• Manage budgets, control costs, and drive profitability strategies.
• Develop and enforce SOPs to sustain efficiency and consistency.
• Lead, motivate and develop department heads and staff.
• Ensure health, safety and environmental compliance.
• Collaborate with sales and marketing to boost occupancy and revenue.
• Manage supplier relationships and procurement activities.
• Address guest feedback and operational challenges promptly.

Skills

Leadership

Budgeting & P&L

Hospitality operations

Team leadership

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management systems

Job description

Placements24 is seeking an experienced Operations Manager for a premier coastal resort in Richards Bay, KwaZulu-Natal. You will lead day-to-day resort operations across Front Office, Housekeeping, F&B and Maintenance to deliver exceptional guest experiences while driving profitability.

Ideal candidates have 5+ years in senior hospitality operations, a degree in Hospitality Management, and proven budgeting and leadership capabilities. Flexibility to work weekends/holidays is required.