Front Desk & Guest Services Associate - Resort

The Beekman Group; Brits; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Beekman Group in Brits, North West seeks a friendly Receptionist to welcome guests, handle check-ins/check-outs and answer inquiries. You will assist with reservations, telephone duties and basic office administration, ensuring smooth guest experiences.

Requirements include prior reception experience, strong communication, a good knowledge of Excel/Word and cash handling skills. Shift work, weekends and public holidays are included as part of normal hours.

Qualifications

• Previous Reception experience in Hospitality/Service industry.
• Excellent understanding of Hospitality Operations.
• Computer literacy incl. Excel & Word; knowledge of Hospitality Property Management and/or billing systems.

Responsibilities

• Welcoming resort visitors and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Skills

Reception experience

MS Excel/Word

Interpersonal skills

Cash handling

Hospitality operations

Tools

Billing systems

Job description

The Beekman Group in Brits, North West seeks a friendly Receptionist to welcome guests, handle check-ins/check-outs and answer inquiries. You will assist with reservations, telephone duties and basic office administration, ensuring smooth guest experiences.

Requirements include prior reception experience, strong communication, a good knowledge of Excel/Word and cash handling skills. Shift work, weekends and public holidays are included as part of normal hours.